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For Companies At a Glance
- Tasks: Handle parking appeals, customer queries, and financial processes in a dynamic team environment.
- Company: Join a dedicated team focused on enhancing parking services and customer satisfaction.
- Benefits: Enjoy hybrid working options and competitive pay starting at £26 per hour.
- Why this job: Make a real impact by improving service delivery and customer care in the parking industry.
- Qualifications: Previous experience in the parking industry is essential for this role.
- Other info: Referral schemes available for successful candidates; work 36+ hours, Monday to Friday.
Parking Appeals Officer
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
* To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
* To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
* To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
* Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
* To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
* To liaise with SMPP on financial issues and use the council\’s ledger
* To process payments received directly at the council
* To process refunds
* To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available. xiskglj
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies
Remote working/work at home options are available for this role.
Parking Appeals Officer (hybrid) employer: Unity Recruitment
Contact Detail:
Unity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals Officer (hybrid)
✨Tip Number 1
Familiarise yourself with the specific parking regulations and appeal processes in your area. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during any discussions or interviews.
✨Tip Number 2
Network with professionals already working in the parking industry. Attend relevant seminars or workshops to meet people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential scenarios you might face as a Parking Appeals Officer. Think about how you would handle complex cases or customer complaints, as this will showcase your problem-solving skills and customer care focus during interviews.
✨Tip Number 4
Stay updated on the latest trends and changes in parking regulations and technology. Being knowledgeable about current issues in the parking sector will set you apart and show that you're proactive and engaged in your field.
We think you need these skills to ace Parking Appeals Officer (hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Appeals Officer. Familiarise yourself with the key areas mentioned in the job description, such as handling appeals, customer service, and liaising with various stakeholders.
Tailor Your CV: Highlight your relevant experience in the parking industry, especially any previous roles involving appeals or customer service. Use specific examples to demonstrate your skills and achievements that align with the requirements of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for the position. Mention your understanding of the parking appeals process and how your experience can contribute to improving service delivery and customer focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Unity Recruitment
✨Know Your Parking Appeals
Make sure you have a solid understanding of parking appeals processes. Familiarise yourself with common issues and resolutions, as well as any relevant legislation. This will show your expertise and readiness for the role.
✨Demonstrate Customer Care Skills
As a Parking Appeals Officer, you'll be the first point of contact for customers. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will highlight your ability to handle complex cases.
✨Be Ready to Discuss Teamwork
This role involves working closely with a team. Think of instances where you've successfully collaborated with others to achieve a goal. Be prepared to discuss how you can contribute to a positive team environment.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions for the interviewers. Ask about the team's current challenges or how they measure success in the role. This demonstrates your proactive attitude and genuine interest in the position.
