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- Tasks: Handle parking appeals, customer queries, and financial processes in a dynamic team environment.
- Company: Join a dedicated team focused on enhancing parking services and customer satisfaction.
- Benefits: Enjoy hybrid working options and competitive pay starting at £26 per hour.
- Why this job: Make a real impact by improving service delivery and customer care in the parking industry.
- Qualifications: Previous experience in the parking industry is essential for this role.
- Other info: Referral schemes available for successful candidates; work 36+ hours, Monday to Friday.
The predicted salary is between 26000 - 36400 £ per year.
Must have good working knowledge on parking appeals.
Key result areas/overview:
- Parking Appeals officers are there to provide a responsive service to users of parking service.
- Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs.
- To represent the client where necessary at adjudication, attend seminars and other working groups and functions.
- To report to the team leader on the requirements for appropriate stock for all functions; experience within appeals is essential for the role.
The Dimensions of this role:
- To work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs and data entry.
- To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.
- To keep the team leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.
- Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.
- To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve.
- To liaise with SMPP on financial issues and use the council's ledger.
- To process payments received directly at the council.
- To process refunds.
- To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid).
This role of Parking Appeals officer will pay between £26 via umbrella. Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment.
Previous Parking industry experience is essential for all parking vacancies.
Parking Appeals Officer (hybrid) employer: Unity Recruitment
Contact Detail:
Unity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals Officer (hybrid)
✨Tip Number 1
Familiarise yourself with the specific parking regulations and appeal processes in your area. Understanding the nuances of local laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in the parking industry. Attend relevant seminars or workshops to gain insights and make connections that could lead to job opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various customer service scenarios related to parking appeals. This will showcase your problem-solving skills and customer care focus.
✨Tip Number 4
Stay updated on current trends and changes in parking policies. Being knowledgeable about recent developments can set you apart from other candidates and show your proactive approach to the role.
We think you need these skills to ace Parking Appeals Officer (hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Appeals Officer. Familiarise yourself with the key areas mentioned in the job description, such as handling appeals, customer service, and liaising with various stakeholders.
Tailor Your CV: Highlight your relevant experience in the parking industry, especially any previous roles involving appeals or customer service. Use specific examples to demonstrate your skills and achievements that align with the requirements of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the position. Mention your understanding of the parking appeals process and your commitment to providing excellent customer service. Be sure to express your enthusiasm for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Unity Recruitment
✨Show Your Knowledge of Parking Appeals
Make sure to brush up on your understanding of parking appeals and the relevant legislation. Being able to discuss specific cases or examples will demonstrate your expertise and show that you're serious about the role.
✨Emphasise Customer Service Skills
As a Parking Appeals Officer, you'll be the first point of contact for customers. Highlight your experience in customer service, especially in handling complaints and complex cases, to show you can provide the highest level of care.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to parking appeals. Practise how you would handle various scenarios, such as dealing with difficult customers or resolving disputes, to showcase your problem-solving skills.
✨Demonstrate Team Collaboration
This role involves working closely with a team. Be ready to discuss your experience in collaborative environments and how you contribute to team success, especially in terms of improving procedures and service delivery.
