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- Tasks: Handle parking appeals, customer queries, and represent clients at adjudications.
- Company: Join a supportive team in the parking services sector.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference by improving customer service in parking appeals.
- Qualifications: Experience in parking appeals and strong communication skills required.
- Other info: Flexible hours with a focus on teamwork and efficiency.
The predicted salary is between 26000 - 36400 £ per year.
Parking Appeals Officer
Must have good working knowledge of parking appeals.
Key Result Areas/Overview
Parking Appeals officers provide a responsive service to users of the parking service, dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court, and bailiffs. They represent the client where necessary at adjudication, attend seminars, and other working groups and functions, and report to the team leader on the requirements for appropriate stock for all functions. Experience within appeals is essential for the role.
The Dimensions of this Role
- Work within a team of officers providing the customer interface in parking services, including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
- Represent the client at adjudication and other external functions, such as benchmarking and working groups, and attend seminars as appropriate.
- Keep the team leader informed on cases, appeals win rates, problems with the computerized systems, process, or procedures.
- Make suggestions for developing procedures to improve service delivery, customer focus, and efficiency.
- Assist the team leader with reconciling payments received from various internal and external sources, tracing errors, and resolving.
- Liaise with SMPP on financial issues and use the council\’s ledger.
- Process payments received directly at the council.
- Process refunds.
- Provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid).
This role of Parking Appeals officer will pay between £26 via umbrella. Hybrid working is available.
If this role is of interest to you or anyone you may know who works within the parking industry, please contact the parking team at Unity Recruitment.
Unity offers referral schemes for all successful referrals at the officer level. Previous parking industry experience is essential for all parking vacancies.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Parking Appeals Officer (Hybrid) employer: Unity Recruitment
Contact Detail:
Unity Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals Officer (Hybrid)
✨Tip Number 1
Get to know the ins and outs of parking appeals. Brush up on your knowledge about the appeals process, common issues, and how to handle complaints. This will help you stand out in interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to people in the parking industry, attend seminars, and join relevant groups. Building connections can lead to job opportunities and insider tips that could give you the edge over other candidates.
✨Tip Number 3
Practice your customer service skills. As a Parking Appeals Officer, you'll be the first point of contact for many customers. Role-play scenarios with friends or family to get comfortable handling tricky situations and providing top-notch service.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Parking Appeals Officer (Hybrid)
Some tips for your application 🫡
Know Your Stuff: Make sure you have a solid understanding of parking appeals. We want to see that you know the ins and outs of the process, so brush up on your knowledge before you start writing.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to reflect how their experience aligns with the role. Show us why you’re the perfect fit for the Parking Appeals Officer position.
Be Clear and Concise: When you're writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your relevant experience and skills without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Unity Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of parking appeals and the processes involved. Familiarise yourself with common issues that arise in appeals, as well as the relevant legislation. This will show that you're not just interested in the role but also understand the intricacies of the job.
✨Showcase Your Customer Service Skills
As a Parking Appeals Officer, you'll be the first point of contact for customers. Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and provide excellent customer care, as this is crucial for the role.
✨Be Ready to Discuss Teamwork
This role involves working closely with a team, so be prepared to talk about your experience in collaborative environments. Think of specific instances where you contributed to a team project or helped resolve a conflict. This will demonstrate your ability to work effectively with others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
