Parking Appeals Officer Must have good working knowledge on parking appeals Key result areas/overview Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role * To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry * To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate * To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures * Make suggestions for developing procedures to improve service delivery , customer focus and efficiency * To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve * To liaise with SMPP on financial issues and use the council's l...
Parking Appeals Officer (hybrid) employer: Unity Recruitment Careers
Unity Recruitment is an excellent employer for Fire Door Joiners, offering a supportive work culture that prioritises safety and compliance. With a strong focus on employee growth, we provide ongoing training and development opportunities to ensure our team stays at the forefront of industry standards. Located in a vibrant area, we also offer competitive benefits and a referral fee for experienced candidates, making it a rewarding place to build your career.
