At a Glance
- Tasks: Handle parking appeals, customer queries, and represent clients at adjudications.
- Company: Join a dynamic team focused on delivering excellent parking services.
- Benefits: Earn £24-£26 per hour with flexible working hours and a supportive environment.
- Other info: Great opportunity for career growth in the parking industry.
- Why this job: Make a real difference in customer service while developing your skills in a vital role.
- Qualifications: Must have 6 months of parking appeals experience and strong communication skills.
The predicted salary is between 24 - 26 £ per hour.
Must have good working knowledge on Parking Appeals.
Key result areas/overview:
- Parking Appeals officers are there to provide a responsive service to users of parking service.
- Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs.
- To represent the client where necessary at adjudication, attend seminars and other working groups and functions.
- To report to the team leader on the requirements for appropriate stock for all functions; experience within appeals is essential for the role.
The Dimensions of this role:
- To work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs and data entry.
- To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.
- To keep the team leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.
- To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
- Responsible for decision making on whether the appeal is to be accepted or rejected.
- Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.
- To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve.
- To process payments received directly at the council.
- To process refunds.
- To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more. You will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £24-£26 an hour via umbrella.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment.
Unity offer referral schemes for all successful referrals at officer level.
Previous Parking industry experience is essential for all parking vacancies.
Parking Appeals Officer in London employer: Unity Recruitment Careers
Unity Recruitment is an excellent employer for Fire Door Joiners, offering a supportive work culture that prioritises safety and compliance. With a strong focus on employee growth, we provide ongoing training and development opportunities to ensure our team stays at the forefront of industry standards. Located in a vibrant area, we also offer competitive benefits and a referral fee for experienced candidates, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Appeals Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parking Appeals Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Unity Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Recruitment Careers!
How to prepare for a job interview at Unity Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
