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- Tasks: Help customers enjoy their local library and support community events.
- Company: Andover Library, a welcoming hub for knowledge and community.
- Benefits: Gain valuable experience, meet new people, and give back to your community.
- Why this job: Make a positive impact in people's lives while enhancing your skills.
- Qualifications: No specific qualifications needed, just a passion for helping others.
- Other info: Join a friendly team and enjoy a dynamic volunteer experience.
The predicted salary is between 500 - 1500 £ per month.
A branch volunteer helps customers to get the most out of their local library and makes a positive difference in people’s lives. This customer-facing role plays an important part in supporting access to Hampshire’s Library Services and is a great way of giving something back to your local community.
As a Library volunteer you will become a valued member of the team, helping customers to get the most out of their local library and making a positive difference in people’s lives. You will be involved in a wide variety of tasks and activities which may include:
- Welcoming and interacting with the public to ensure all visitors have the best possible service.
- Assisting customers to collect reserved items, access the online catalogue, and use the self-issue and return facilities, referring complex queries to staff.
- Assisting customers to log on to the public IT terminals and access the programs available, referring complex needs to staff.
- Passing customer enquiries that require access to staff systems such as Spydus and the PN booking system to library staff to resolve.
- Assisting with the packing and un-packing of deliveries, shelving returned items, and keeping the library tidy and in good order.
- Maintaining displays of leaflets and notices supplied by staff so they are kept tidy and up-to-date.
- Working within Hampshire County Council’s health and safety guidelines and supporting the implementation of evacuation.
- Assisting with events and promotions such as story or rhymetime sessions or learning in libraries.
Andover Library - branch volunteer employer: Unity Online
Contact Detail:
Unity Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Andover Library - branch volunteer
✨Tip Number 1
Get to know the library! Before your interview, pop in and chat with staff or volunteers. This shows your genuine interest and helps you understand their needs better.
✨Tip Number 2
Show off your people skills! In a customer-facing role like this, it’s all about connecting with visitors. Think of examples where you've made someone's day better through your interactions.
✨Tip Number 3
Be ready to demonstrate your adaptability. Libraries are busy places, and things can change quickly. Share stories of how you've handled unexpected situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our community.
We think you need these skills to ace Andover Library - branch volunteer
Some tips for your application 🫡
Show Your Passion for Libraries: When writing your application, let us know why you love libraries! Share any personal experiences or stories that highlight your enthusiasm for helping others and making a positive impact in your community.
Tailor Your Application: Make sure to customise your application to reflect the specific role of a branch volunteer. Highlight relevant skills and experiences that align with the tasks mentioned in the job description, like customer service or teamwork.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in your local library.
How to prepare for a job interview at Unity Online
✨Know Your Library
Familiarise yourself with the local library's services and resources. Understand what makes it special and how it serves the community. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in making a positive difference.
✨Showcase Your People Skills
As a branch volunteer, you'll be interacting with a diverse range of customers. Prepare examples of past experiences where you've provided excellent customer service or helped someone in need. This will highlight your ability to connect with people and enhance their library experience.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific situations, like assisting a customer with technology or managing a busy event. Think through potential scenarios and how you would approach them, showing your problem-solving skills and adaptability.
✨Express Your Commitment to Community
This role is all about giving back to the community. Be prepared to discuss why volunteering at the library matters to you and how you see yourself contributing to local events and activities. Your enthusiasm for community engagement will resonate well with the interviewers.
