At a Glance
- Tasks: Support tenants with housing queries and ensure high customer satisfaction.
- Company: Join a dynamic team at Leeds Media Centre, focused on community support.
- Benefits: Competitive salary, training opportunities, and a friendly work environment.
- Other info: Flexible role with opportunities for personal development and growth.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23819 - 26522 £ per year.
Salary: £23,819 - £26,522 per annum Location: Leeds Media Centre, 21 Savile Mount, LEEDS, LS7 3HZ Hours: 35
- Objectives of the post
- Support the Housing Operations Directorate and Enterprise Team to deliver an efficient and effective service.
- Be a strong communicator and accurately record information.
- Be the first point of contact for tenants on all housing matters and tenants of Leeds Media Centre.
- Undertake all actions to provide a high level of customer satisfaction and take ownership of enquiries.
- Key tasks
- Greet all visitors courteously and with respect.
- Ensure that all enquiries in person, over the phone and via email are dealt with appropriately and in a professional timely manner.
- Ensure that the reception area is kept clean, tidy and displays are up to date with the correct information and the GDPR process is adhered to.
- Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as required and signposting customer queries appropriately where necessary.
- Focus on creating a first‑time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.
- Take and process rent payments and provide initial advice on rent accounts and arrears to customers.
- Undertake effective administration of the repairs process to include call‑handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.
- Apply sound judgement to resolve all customer queries, doing so in a timely manner and managing such queries sensitively and effectively through satisfactory resolution.
- Demonstrate empathy, professionalism and the ability to manage conflict, achieving a balance between the requirements of customers and internal stakeholders.
- Liaise with contractors to assist with appointments and queries about repairs.
- Maintain a high standard of health and safety in accordance with current policy and legal requirements.
- Assist the housing, maintenance and letting teams with any administration duties that may be required.
- Follow current reporting procedures in relation to anti‑social behaviour. Liaise with the relevant Housing Officer, tenants, and relevant external agencies.
- Provide a reception service at the LMC building including greeting visitors and clients, sign‑posting visitors to the correct offices, and dealing with the incoming and outgoing post/deliveries.
- Assist the Enterprise Manager to manage the Leeds Media Centre, in terms of customer service and maintenance.
- Provide all necessary and appropriate administration support, including post and room bookings.
- Be positively involved in self‑development and participate in training courses.
- Be flexible in approaching duties and responsibilities as service needs arise.
- Any other appropriate duties required by the role.
- Corporate tasks
- Support Unity’s vision and corporate objectives.
- Contribute to continuously improving levels of customer satisfaction.
- Deliver services that are inclusive and meet the needs of all our tenants.
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Customer Service Assistant (x2) in Leeds employer: Unity Housing Association Limited
Unity Housing Association Limited is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about community service. Located in the vibrant Leeds Media Centre, employees benefit from a dynamic environment that fosters professional growth and development, alongside competitive benefits and a strong commitment to tenant satisfaction. Join us to make a meaningful impact while enjoying a fulfilling career in a collaborative team setting.
Contact Details:
Unity Housing Association Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (x2) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Housing Association Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Housing Association Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (x2) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Housing Association Limited:Your cover letter is your chance to shine! Tell us why you want to work at Unity Housing Association Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Housing Association Limited!
How to prepare for a job interview at Unity Housing Association Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
