Advert: Income Manager – strictly no agencies
Working Location: You will be based at our office at 113-117 Chapeltown Road, LEEDS,
LS7 3HY.
Hours of Work 35 hours per week, to be worked over Monday to Friday
Benefits: 27 days leave plus bank holidays, Occupational Pension Scheme, flexible working and family-friendly policies.
Make a real difference and help shape the future of our services
We are looking for an experienced and motivated Income Manager to lead our Income Management Team, ensuring we protect and maximise the organisation's income while providing excellent support to our customers.
In this key leadership role, you will inspire, manage and motivate a high-performing team, fostering a culture of continuous improvement, accountability and personal responsibility. You will play a vital role in helping customers sustain successful tenancies by ensuring access to welfare benefits advice, income maximisation support and other appropriate services.
What you'll be doing
- Leading and developing the Income Management Team to deliver excellent performance and customer outcomes.
- Driving a positive, high-performing culture focused on continuous improvement and accountability.
- Ensuring customers receive appropriate support and advice to maximise their income and maintain successful tenancies.
- Overseeing the management and processing of rental income, ensuring efficiency, accuracy and compliance with financial regulations and audit requirements.
- Working collaboratively across the organisation to improve services and deliver positive outcomes for customers.
About you
We're looking for someone who brings:
- Experience of leading and motivating teams to achieve excellent results.
- Strong knowledge of income management, rent collection and income recovery practices.
- An understanding of welfare benefits and the challenges faced by customers in sustaining tenancies.
- Excellent communication, leadership and stakeholder management skills.
- A commitment to delivering outstanding customer service and continuous improvement.
Diversity and Inclusion
We are committed to building a diverse and inclusive workforce and warmly welcome applications from all sections of the community. We believe that a variety of perspectives, backgrounds and experiences makes us stronger and helps us deliver better outcomes for our customers.
If you are selected for an interview, you will be asked to provide photo identification and proof of eligibility to work in the UK.
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Income Manager in Leeds employer: Unity Homes and Enterprise
Unity Homes and Enterprise is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant Leeds Media Centre, employees benefit from generous annual leave, a pension scheme, and the opportunity to contribute to meaningful community services while working alongside dedicated teams focused on delivering high-quality customer service.
Contact Details:
Unity Homes and Enterprise Recruitment Team
