Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver industry-leading experiences for our Holiday Homeowners and Guests.
Our Owner Experience Advisors are at the heart of our owner journey. Acting as the first point of contact for our holiday homeowners, this role is all about building strong relationships, delivering exceptional service and ensuring every owner feels valued, supported and proud to be part of Unity.
We’re looking for friendly, organised and proactive individuals who thrive in a fast-paced environment and take pride in delivering a seamless and professional experience - from enquiry through to resolution.
At Unity, we believe our best experiences start with our people. We’ll support your growth, build your confidence and celebrate your success along the way.
About You
You’ll be a confident and approachable individual with a genuine passion for customer service and relationship building.
You’ll enjoy working in a varied, owner-facing role where no two days are the same - balancing enquiries, administration and problem-solving, while always keeping the owner experience at the centre of what you do.
You’ll be organised, detail-focused and able to manage multiple priorities, remaining calm and professional even during busy periods.
A positive, solutions-focused mindset and strong communication skills are key to success in this role.
Key Responsibilities
Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service
Welcome owners and visitors, creating a warm and positive first impression
Respond to enquiries via phone, email and in person in a timely and effective manner
Support owners with account queries, payments and general administration
Manage owner account records, ensuring accuracy and attention to detail
Assist with debt management processes in a professional and customer-focused way
Generate owner passes and support with access requirements
Coordinate and administer services such as subletting, pitch enhancements and owner upgrades
Liaise with Maintenance and other departments to report and resolve issues efficiently
Support the planning and delivery of owner events and communications
Provide clear and accurate information about the park, facilities and services
Maintain accurate records, notes and reports in line with company processes
Uphold all GDPR, financial and company compliance standards
Experience & Skills
Strong customer service and communication skills
Ability to build relationships and manage expectations effectively
Excellent organisational skills with the ability to multitask
High attention to detail and accuracy
Confident using IT systems and administrative tools
A proactive, solutions-focused approach
Previous experience in a customer service, administration or hospitality role
Experience handling payments or account administration
Familiarity with systems such as ParcVu (or similar)
Safeguarding & Compliance
This role requires compliance with safeguarding, data protection, financial and health & safety procedures.
A DBS check may be required depending on responsibilities.
Hours of Work
This is a part-time role, typically 24 hours per week over 3 days. The working pattern includes every Saturday and Sunday, with one additional day during the week.
The role requires flexibility, including weekends (Saturday and Sunday) and occasional adjustments to support owner events and operational needs.
What We Offer
Access to holiday park facilities and discounts
25% off Food & Drink for you and your family
50% off Food & Drink when on shift
Free use of leisure facilities, including gym and swimming
Training and development opportunities
Team recognition schemes, including Unity Champion awards
Holiday discounts across Unity Holidays parks
Employee Assistance Programme (financial, health and legal support)
A supportive team environment in a vibrant coastal location
About Unity Holidays
Unity Holidays is one of the UK’s fastest-growing holiday park operators, focused on delivering first-class experiences for our owners and guests.
We pride ourselves on strong teamwork, high standards and creating an environment where our people feel supported, valued and proud to represent the brand.
Ready to Take the Next Step?
If you’re passionate about people, service and creating outstanding owner experiences, we’d love to hear from you.
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Owner Experience Advisor in Wedmore employer: Unity Holidays
Unity Holidays is an exceptional employer that prioritises a supportive and collaborative work culture, ensuring every team member feels valued and empowered. With a strong commitment to employee growth through training and development opportunities, as well as generous benefits like discounts on food and leisure facilities, Unity Holidays fosters an environment where passion for service and teamwork thrive. Join us in creating memorable experiences for our Holiday Home Owners and Guests while enjoying a fulfilling career in a vibrant resort setting.
