At a Glance
- Tasks: Ensure safety and security while providing excellent customer service to guests.
- Company: Unity Holidays, a vibrant and supportive holiday park operator.
- Benefits: Discounts on food, access to facilities, and training opportunities.
- Other info: Flexible shifts with opportunities for growth and recognition.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: SIA Licence and strong communication skills required.
The predicted salary is between 22000 - 26000 € per year.
Are you ready to be part of something truly special? Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and resort operations. At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.
Our Security Team plays a vital role in creating a safe, secure and welcoming environment for our Holiday Home Owners, Guests, contractors and team members. We are looking for professional, vigilant and approachable Security Team Members who can balance a strong security presence with excellent customer service and a positive, guest-focused attitude.
We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through. We know without doubt that an industry-leading experience starts with our team. We set high standards of excellence and will champion your Growth through training, confidence and learning — and we’ll always celebrate a job well done.
About You
You’ll be calm, professional and approachable, with a strong sense of responsibility and awareness of safety and security. This role is far more than traditional door work — we are looking for team members who enjoy working with people, creating positive guest experiences and being part of a fast-paced resort environment. You’ll be confident maintaining a visible presence across the resort, supporting guests, handling situations professionally and helping create a safe, welcoming and enjoyable atmosphere for everyone onsite.
We are looking for individuals who combine strong people skills and customer service with the confidence and professionalism required to manage challenging situations when needed. You’ll be a hardworking team player who is proactive, reliable and willing to get stuck in across busy operational environments, events and entertainment venues. Reliability, sound judgement, strong communication and a positive attitude are essential for success in this role.
Key Responsibilities
- Maintain a visible security presence across the resort to promote safety and deter inappropriate behaviour.
- Carry out regular patrols, identifying hazards, risks or security concerns and taking appropriate action.
- Respond calmly and professionally to incidents, emergencies or disturbances in line with procedures.
- Support crowd management and guest safety during busy periods, events and evenings.
- Engage positively with guests in a friendly, respectful and professional manner, providing reassurance, guidance and excellent customer service.
- Support a safe, welcoming and enjoyable environment across the resort and entertainment venues.
- Enforce resort rules fairly and diplomatically while maintaining a calm, controlled approach.
- Accurately record and report incidents, accidents and near misses using approved systems.
- Escalate serious concerns promptly to the Duty Manager, Security Manager or emergency services.
- Remain vigilant to safeguarding concerns and report issues in line with company policy.
- Support guest and colleague welfare, including responding to medical or wellbeing incidents.
- Communicate clearly with security colleagues and resort teams using radios and approved channels.
- Build positive working relationships with operational teams across the resort.
- Assist with busy operational periods and events with a proactive, hands-on approach.
- Follow all Assignment Instructions (AI), SOPs and complete the Daily Occurrence Book (DOB).
- Use, manage and return security equipment (including radios and body-worn cameras) correctly and in line with training and data protection requirements.
Experience & Qualifications
Essential:
- Valid SIA Licence.
- Strong awareness of safety, security and risk prevention.
- Calm, professional and confident communication skills.
- Ability to remain composed under pressure and make sound judgements.
- Reliable, observant and proactive approach.
- Ability to follow procedures and complete accurate reports.
Desirable:
- Previous experience within security, hospitality, leisure, nightlife or guest-facing environments.
- Experience balancing customer service with safety and security responsibilities.
- Experience working within busy entertainment or resort operations.
- Knowledge of safeguarding, licensing or health & safety practices.
- First Aid qualification.
Safeguarding, Licensing & Compliance
This role requires strict adherence to safeguarding, health & safety and licensing procedures. A DBS check may be required depending on duties and deployment. Mandatory training and certification must be completed where applicable.
Hours of Work
Security operations run across evenings, weekends, peak holiday periods and events. Flexibility to work variable shifts, including nights, weekends and bank holidays, is essential.
What We Offer
- Access to holiday park facilities and discounts.
- 25% off Food & Drink for you and your family.
- 50% off Food & Drink when on shift.
- Training and development opportunities.
- Team recognition schemes, including monthly Unity Champion awards.
- Holiday discounts across Unity Holidays parks.
- Free use of leisure facilities.
- Employee Assistance Programme providing financial, health and legal support.
- A supportive team environment in a vibrant resort setting.
About Unity Holidays
Unity Holidays is the UK’s newest holiday park operator, committed to delivering first-class experiences in outstanding locations. We pride ourselves on high standards, strong teamwork and creating environments where guests feel safe, welcome and well cared for — and where our team members feel valued and supported.
Ready to Take the Next Step?
If you’re passionate about safety, professionalism and guest experience, we’d love to hear from you.
Security Team Member employer: Unity Holidays
Unity Holidays is an exceptional employer that prioritises the well-being and growth of its team members in a vibrant resort setting. With a strong commitment to teamwork, professional development, and a culture that celebrates achievements, employees enjoy unique benefits such as discounts on food and leisure facilities, alongside access to training opportunities that foster personal and professional growth. Join us to be part of a dedicated team that values safety, customer service, and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Security Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Unity Holidays' social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating positive guest experiences, think of examples where you've handled tricky situations with a smile. It’ll show you’re the perfect fit for the team.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team dynamics and how they handle security challenges. This shows you're genuinely interested in being part of their collaborative environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Unity Holidays family right from the start.
We think you need these skills to ace Security Team Member
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for providing exceptional service shine through. We want to see how you connect with people and create positive experiences, so share any relevant stories or examples!
Highlight Your Security Skills:Make sure to mention your valid SIA licence and any previous experience in security or customer-facing roles. We’re looking for team members who can balance safety with a friendly approach, so don’t hold back on showcasing your skills!
Be Professional and Approachable:Your written application should reflect the calm and professional attitude we value. Use clear and concise language, and remember to keep it friendly! This is your chance to show us that you can communicate effectively.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Unity Holidays!
How to prepare for a job interview at Unity Holidays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Team Member at Unity Holidays. Familiarise yourself with their commitment to safety and exceptional service delivery. This will help you demonstrate your passion for the role and how you can contribute to creating a welcoming environment.
✨Showcase Your People Skills
Since this role requires strong people skills, be prepared to share examples of how you've successfully interacted with guests or handled challenging situations in the past. Highlight your ability to balance security with excellent customer service, as this is key to thriving in a fast-paced resort environment.
✨Stay Calm Under Pressure
During the interview, you might be asked about how you would handle emergencies or disturbances. Use this opportunity to showcase your calmness and professionalism. Share specific scenarios where you maintained composure and made sound judgements, as this will reflect your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their training programmes or how they support team members in maintaining a safe environment. This not only demonstrates your enthusiasm but also helps you gauge if Unity Holidays is the right fit for you.
