Owners Aftersales Co-Ordinator

Our Owners Aftersales Co-ordinator plays a key role in supporting Holiday Homeowners once they have purchased their holiday home, helping to ensure their post‑sale experience is smooth, professional and well managed. This role is all about providing excellent aftersales support, coordinating snagging lists, logging warranty jobs, arranging repairs and keeping owners updated throughout the process. You'll work closely with Sales, Maintenance, external suppliers, manufacturers and park teams to make sure issues are followed through and resolved efficiently.

Responsibilities

• Act as a key point of contact for Holiday Homeowners following the purchase of their holiday home.
• Support owners with aftersales queries, snagging issues, warranty claims and repair updates.
• Coordinate and manage owner snagging lists following handover or occupation.
• Log warranty jobs, repairs and maintenance requests accurately on company systems.
• Liaise with Maintenance, Sales, park teams, manufacturers, contractors and suppliers to progress outstanding works.
• Track open jobs, follow up on progress and ensure owners are kept updated throughout.
• Arrange appointments, access and follow‑up visits where required.
• Support the completion of handover actions and ensure any agreed works are recorded and monitored.
• Escalate delays, repeat issues or unresolved concerns to the relevant manager.
• Maintain accurate records of all owner communication, job updates and outcomes.
• Ensure warranty claims and supporting information are recorded clearly and submitted where required.
• Help manage owner expectations by providing clear, honest and timely communication.
• Support continuous improvement of aftersales processes and owner communication.
• Ensure all work is carried out in line with company standards, GDPR, health & safety and compliance requirements.
• Provide professional and customer‑focused support at all times.

Key Skills and Qualities

• You are a confident and approachable individual who enjoys helping people and solving problems.
• You understand the importance of clear communication, especially when dealing with repairs, warranty queries or owner expectations.
• You remain calm, professional and solution‑focused, even when dealing with challenging or time‑sensitive issues.
• You are highly organised, detail‑focused and can manage multiple jobs, updates and priorities at once.
• A positive attitude, strong communication skills and the ability to work closely with different teams will be key to success in this role.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.
• Ability to build relationships and manage expectations professionally.
• A proactive, solutions‑focused approach.
• Ability to work well with different departments and external suppliers.
• Calm and professional manner when dealing with challenging situations.

Desirable

• Previous experience in aftersales, customer care, property, holiday homes, maintenance administration or warranty coordination.
• Experience logging and tracking repairs, defects, snagging lists or maintenance jobs.
• Experience working in a holiday park, housing, construction, facilities or hospitality environment.
• Familiarity with systems such as ParcVu or similar.
• Basic understanding of holiday home ownership, warranty processes or maintenance coordination.

Safeguarding & Compliance

This role requires compliance with data protection, financial, health & safety and company procedures. The role may involve access to owner information and coordination of works within privately owned holiday homes, so confidentiality, professionalism and attention to detail are essential.

Benefits

• Access to holiday park facilities and discounts.
• 25% off Food & Drink for you and your family.
• 50% off Food & Drink when on shift.
• Free use of leisure facilities, including gym and swimming.
• Training and development opportunities.
• Team recognition schemes, including Unity Champion awards.
• Holiday discounts across Unity Holidays parks.
• Employee Assistance Programme, including financial, health and legal support.

This is a full‑time role, typically 40 hours per week. The role requires flexibility to support owner needs, operational requirements and busy periods. This may include occasional weekends or adjustments to working hours where required.