At a Glance
- Tasks: Be the first point of contact for holiday homeowners, providing exceptional service and support.
- Company: Unity Holidays, a fast-growing holiday park operator with a focus on teamwork and high standards.
- Benefits: Enjoy discounts on food, free leisure facilities, and training opportunities.
- Other info: Full-time role with flexible hours, including weekends, in a supportive coastal location.
- Why this job: Join a vibrant team and make a real impact on owner experiences in a dynamic environment.
- Qualifications: Strong customer service skills, organisational abilities, and a proactive mindset are essential.
The predicted salary is between 27000 - 33000 £ per year.
Are you ready to be part of something truly special? Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver industry-leading experiences for our Holiday Homeowners and Guests. Our Owner Experience Advisors are at the heart of our owner journey. Acting as the first point of contact for our holiday homeowners, this role is all about building strong relationships, delivering exceptional service and ensuring every owner feels valued, supported and proud to be part of Unity.
We’re looking for friendly, organised and proactive individuals who thrive in a fast-paced environment and take pride in delivering a seamless and professional experience - from enquiry through to resolution. At Unity, we believe our best experiences start with our people. We’ll support your growth, build your confidence and celebrate your success along the way.
About You
You’ll be a confident and approachable individual with a genuine passion for customer service and relationship building. You’ll enjoy working in a varied, owner-facing role where no two days are the same - balancing enquiries, administration and problem-solving, while always keeping the owner experience at the centre of what you do. You’ll be organised, detail-focused and able to manage multiple priorities, remaining calm and professional even during busy periods. A positive, solutions-focused mindset and strong communication skills are key to success in this role.
Key Responsibilities
- Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service
- Welcome owners and visitors, creating a warm and positive first impression
- Respond to enquiries via phone, email and in person in a timely and effective manner
- Support owners with account queries, payments and general administration
- Manage owner account records, ensuring accuracy and attention to detail
- Assist with debt management processes in a professional and customer-focused way
- Generate owner passes and support with access requirements
- Coordinate and administer services such as subletting, pitch enhancements and owner upgrades
- Liaise with Maintenance and other departments to report and resolve issues efficiently
- Support the planning and delivery of owner events and communications
- Provide clear and accurate information about the park, facilities and services
- Maintain accurate records, notes and reports in line with company processes
- Uphold all GDPR, financial and company compliance standards
Experience & Skills
Essential
- Strong customer service and communication skills
- Ability to build relationships and manage expectations effectively
- Excellent organisational skills with the ability to multitask
- High attention to detail and accuracy
- Confident using IT systems and administrative tools
- A proactive, solutions-focused approach
Desirable
- Previous experience in a customer service, administration or hospitality role
- Experience handling payments or account administration
- Familiarity with systems such as ParcVu (or similar)
Safeguarding & Compliance
This role requires compliance with safeguarding, data protection, financial and health & safety procedures. A DBS check may be required depending on responsibilities.
Hours of Work
This is a full-time role, typically 40 hours per week. The role requires flexibility, including weekends (Saturday and Sunday) and occasional adjustments to support owner events and operational needs.
What We Offer
- Access to holiday park facilities and discounts
- 25% off Food & Drink for you and your family
- 50% off Food & Drink when on shift
- Free use of leisure facilities, including gym and swimming
- Training and development opportunities
- Team recognition schemes, including Unity Champion awards
- Holiday discounts across Unity Holidays parks
- Employee Assistance Programme (financial, health and legal support)
- A supportive team environment in a vibrant coastal location
About Unity Holidays
Unity Holidays is one of the UK’s fastest-growing holiday park operators, focused on delivering first-class experiences for our owners and guests. We pride ourselves on strong teamwork, high standards and creating an environment where our people feel supported, valued and proud to represent the brand.
Ready to Take the Next Step?
If you’re passionate about people, service and creating outstanding owner experiences, we’d love to hear from you.
Owner Experience Advisor (Maternity Cover) employer: Unity Holidays
Unity Holidays is an exceptional employer that prioritises a supportive and collaborative work culture, ensuring every team member feels valued and empowered. With a strong commitment to employee growth through training and development opportunities, as well as generous benefits like discounts on food and leisure facilities, Unity Holidays fosters an environment where passion for service and teamwork thrive. Join us in creating memorable experiences for our Holiday Home Owners and Guests while enjoying a fulfilling career in a vibrant resort setting.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Experience Advisor (Maternity Cover)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unity Holidays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unity Holidays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owner Experience Advisor (Maternity Cover)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unity Holidays:Your cover letter is your chance to shine! Tell us why you want to work at Unity Holidays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unity Holidays!
How to prepare for a job interview at Unity Holidays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
