At a Glance
- Tasks: Lead the Experience Team to create unforgettable moments for our Holiday Home Owners and Guests.
- Company: Join Unity Holidays, a vibrant company focused on exceptional service and teamwork.
- Benefits: Enjoy discounts, career progression, and access to leisure facilities.
- Other info: Flexible shifts with opportunities for training and development.
- Why this job: Be part of a passionate team that values togetherness and growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Experience Team Leader
Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday parks.
At Unity Holidays, we are committed to recruiting individuals who are passionate about people and exceptional service, and who thrive as part of an effective and collaborative team.
Our Experience Team plays a vital role in welcoming our Holiday Home Owners and Guests, supporting them throughout their stay and ensuring every interaction reflects the high standards we want Unity Holidays to be known for.
We are looking for a confident and enthusiastic Experience Team Leader to support the day-to-day operation of Reception at Unity Holidays.
Reporting to the Experience Manager, you will work alongside the team while providing guidance, support and on-shift leadership.
You will help maintain excellent service, operational and presentation standards and step up to support decision-making when required.
We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.
We know without doubt that an industry-leading experience starts with our team.
We set high standards of excellence, champion your Growth through training, confidence and learning, and always celebrate a job well done.
About You
- You’ll be a confident and approachable person with experience in a customer-facing role.
- You’ll enjoy working directly with Holiday Home Owners and Guests and helping to create a welcoming and positive experience.
- You’ll be comfortable supporting and guiding colleagues while remaining hands-on as part of the team.
- You’ll lead by example through your attitude, professionalism and commitment to excellent service.
- You’ll be organised and able to keep Reception running smoothly during busy or challenging periods.
- You’ll be confident responding to Guest queries and complaints, resolving issues where possible and escalating appropriately when needed.
- You’ll understand the importance of accurate bookings, payments, handovers and administrative processes.
- You’ll communicate clearly and work collaboratively with teams across the resort.
- You’ll be comfortable promoting accommodation, resort facilities, products and local attractions where appropriate.
- You’ll bring energy, positivity and reliability to every shift.
Essential Requirements
- Previous experience in a customer-facing role
- Strong communication and interpersonal skills
- Ability to support and guide others within a team environment
- Confidence dealing with Guest queries and complaints
- Ability to remain calm and organised in a busy, fast-paced environment
- Good attention to detail and a commitment to accuracy
- Competent
- IT skills, including Microsoft Office
- Ability to follow procedures and handle Guest information responsibly
- A positive, professional and approachable manner
- Flexibility to work shifts, including weekends, evenings and bank holidays
- A team player who demonstrates kindness, collaboration and respect
Previous experience acting as a senior team member or key holder would be advantageous, as would experience in sales, upselling or working within a holiday park, hotel, leisure or hospitality environment.
Key Responsibilities
- Support the Experience Manager with the day-to-day operation of Reception
- Act as a key point of support for the Experience Team during shifts
- Step up to provide on-shift guidance when the Experience Manager is unavailable
- Make appropriate decisions within the remit of the role and escalate more significant matters when required
- Ensure service, operational and presentation standards are maintained consistently
- Work alongside the team to deliver a warm, efficient and professional service
- Support team members during busy or challenging periods
- Promote a positive, inclusive and supportive working environment
- Complete and oversee Reception tasks, checklists and administrative duties
- Ensure
- Reception areas remain clean, organised and well presented
- Support the accurate handling of bookings, arrivals, departures and Guest accounts
- Ensure payments, pre-authorisations and till processes are completed correctly
- Promote the correct use of systems and compliance with data-handling requirements
- Respond to Guest and Owner queries promptly and professionally
- Support the resolution of complaints and ensure agreed actions are followed through
- Record and escalate Guest issues where appropriate
- Promote accommodation options, resort facilities, products and local attractions
- Encourage the team to identify appropriate sales and upselling opportunities
- Maintain clear and effective handovers between shifts
- Communicate professionally with Accommodation, Security and wider resort teams
- Support a seamless Guest experience by working collaboratively across departments
- Follow and promote company procedures relating to safeguarding, data protection and health and safety
- Demonstrate
- Unity Holidays’ values of Growth, Passion and Togetherness in every interaction
- Hours of Work
This role operates on a rota in line with the needs of the resort.
You will need to be flexible and available to work a range of shifts, including weekends, evenings and bank holidays, particularly during peak trading periods.
What We Offer
- A supportive team environment in a busy and exciting resort
- 25% off Food & Drink for you, your friends and family, and 50% when on shift
- Team recognition schemes, including our monthly and annual Unity Champion awards
- Holiday discounts across all Unity Holidays parks
- Free use of leisure facilities such as our pools and gym
- Employee
- Assistance Programme providing support with financial, health and legal matters
- Opportunities for career progression within a fresh and growing company
- Internal and external training and development opportunities
- Access to Stream, our financial wellbeing platform, including UK-wide discounts and access to earned wages
- About Unity Holidays
Unity Holidays is committed to creating unforgettable experiences for our Owners and Guests, driven by a passionate team who work together to deliver excellence every day.
Experience Team Leader in Crowle employer: Unity Holidays
Unity Holidays is an exceptional employer that prioritises a supportive and collaborative work culture, ensuring every team member feels valued and empowered. With a strong commitment to employee growth through training and development opportunities, as well as generous benefits like discounts on food and leisure facilities, Unity Holidays fosters an environment where passion for service and teamwork thrive. Join us in creating memorable experiences for our Holiday Home Owners and Guests while enjoying a fulfilling career in a vibrant resort setting.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Team Leader in Crowle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Unity Holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Unity Holidays
Don't be shy about reaching out to Unity Holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Experience Team Leader in Crowle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Unity Holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Unity Holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
