At a Glance
- Tasks: Lead the accommodation team, ensuring high standards and smooth operations for guest experiences.
- Company: Unity Holidays, a growing company focused on exceptional service and teamwork.
- Benefits: 25% off food, holiday discounts, free leisure facilities, and career progression opportunities.
- Other info: Supportive environment with training and recognition schemes to celebrate your achievements.
- Why this job: Join a passionate team and make a real impact in creating unforgettable guest experiences.
- Qualifications: Experience in hospitality or housekeeping, strong attention to detail, and teamwork skills.
The predicted salary is between 30000 - 35000 £ per year.
- Accommodation Team Leader
- Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and accommodation operations.
At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.
Our accommodation standards play a vital role in shaping first impressions, and we are looking for a hands‑on and organised Accommodation Team Leader to support the day‑to‑day running of our accommodation and housekeeping operation.
This role will work closely with the Accommodation Manager to ensure our holiday accommodation is cleaned, checked, presented and ready to Unity Holidays’ required standards.
You will support the team on the ground, complete quality checks, help coordinate daily tasks, and provide cover and leadership in the Accommodation Manager’s absence.
We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.
We know without doubt that an industry‑leading experience starts with our team.
We set high standards of excellence and will champion your Growth through training, confidence and learning - and we’ll always celebrate a job well done.
About You
- You’ll be a practical, hands‑on and organised individual with experience in accommodation, housekeeping, hospitality or a similar guest‑focused environment.
- You’ll take pride in high standards, ensuring accommodation is clean, safe, well‑presented and ready for every guest arrival.
- You’ll be confident supporting and guiding team members, helping to keep daily operations running smoothly.
- You’ll have a strong eye for detail and be able to complete quality, safety and inventory checks accurately.
- You’ll be comfortable working in a fast‑paced environment, especially during busy changeover periods.
- You’ll be able to work both independently and as part of a wider team, supporting the Accommodation Manager and wider resort operations.
As this role can be guest and owner facing at times, you’ll also be approachable, professional and represent Unity Holidays positively.
Essential Requirements
- Previous experience in housekeeping, accommodation, hospitality or a similar operational role
- High attention to detail and pride in standards
- Ability to support, motivate and guide team members
- Good understanding of cleaning standards, presentation requirements and quality checks
- Strong communication and teamwork skills
- Ability to work independently and manage time effectively
- Confidence using reporting processes for defects, damages, maintenance issues or safety concerns
- Strong awareness of health & safety, COSHH, PPE and safe working practices
- A team player who demonstrates kindness and collaboration
Key Responsibilities
- Support the Accommodation Manager with the day‑to‑day running of the accommodation and housekeeping operation
- Provide leadership, guidance and support to Accommodation Team Members during daily operations
- Act as a point of contact for the team in the Accommodation Manager’s absence
- Complete detailed quality checks of caravans and accommodation following cleaning
- Ensure accommodation is fully presented, correctly set up and ready for guest arrival
- Support departure and arrival preparation, including checks, lost property and turnaround readiness
- Identify and report maintenance issues, defects, damages or safety concerns promptly
- Carry out safety checks within accommodation units, including smoke alarms, CO₂ detectors, fire extinguishers, steps and other safety equipment
- Ensure correct inventory is present, clean and appropriately stored
- Undertake remedial cleaning where required and support the team during busy periods
- Help ensure cleaning equipment, chemicals and stock are stored, labelled and maintained correctly
- Work collaboratively with the Accommodation, Maintenance and Guest Experience teams to ensure smooth turnaround of units
- Support team training, standards, communication and daily task allocation
- Interact professionally with Owners and Guests when required
- Follow all health & safety procedures, COSHH guidance and company policies at all times
- Promote high standards, positive teamwork and a safe working environment
- Hours of Work
This role will include working weekends, bank holidays and peak trading periods as required by the needs of the business.
What We Offer
- A supportive team environment in a beautiful resort location
- 25% off Food & Drink for you, your friends & family and 50% when on shift
- Team recognition schemes including our monthly and annual “Unity Champion” awards
- Holiday discounts across all Unity Holidays parks
- Free use of leisure facilities such as our pools & gym
- Employee Assistance Programme providing support on financial, health & legal matters
- Opportunities for career progression within a fresh and growing company
- Training and development opportunities that are delivered by both internal and external trainers to ensure you always get the best
- Stream. A broad financial wellbeing platform that includes access to UK wide discounts and access to your wages early
- About Unity Holidays
Unity Holidays is committed to creating unforgettable experiences for our Owners and Guests, driven by a passionate team who work together to deliver excellence every day.
Compensation
- To be discussed
- #J-18808-Ljbffr
Accommodation Team Leader employer: Unity Holidays
Unity Holidays is an exceptional employer that prioritises a supportive team environment in stunning resort locations, making it an ideal place for those looking to thrive in the hospitality industry. With a strong commitment to employee growth through training and development opportunities, as well as recognition schemes that celebrate hard work, Unity Holidays fosters a culture of togetherness and inclusivity. Enjoy unique benefits such as discounts on food and drink, access to leisure facilities, and career progression within a rapidly growing company.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Unity Holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Unity Holidays
Don't be shy about reaching out to Unity Holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Accommodation Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Unity Holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Unity Holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
