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- Tasks: Assist local authority customers with parking and permit queries via calls and emails.
- Company: Unity Five Ltd, a supportive company with modern facilities.
- Benefits: Full training provided, wellness scheme, and a friendly work environment.
- Other info: Great opportunity for career growth in a dynamic contact centre.
- Why this job: Join a team where you can make a difference in customer service.
- Qualifications: Customer service experience is a plus, but not required.
The predicted salary is between 22000 - 26000 £ per year.
Unity Five Ltd is hiring for a Contact Centre Adviser in their Brinkworth office near Swindon. In this role, you will provide first line assistance to local authority customers via inbound calls and emails. You will be responsible for processing payments and managing queries related to cashless parking and digital permits.
A customer service background is desired, but no experience is necessary as full training will be provided. The position offers modern facilities and a wellness scheme.
Inbound Customer Care Advisor – Parking & Permits in Swindon employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Care Advisor – Parking & Permits in Swindon
✨Tip Number 1
Make sure you research Unity Five Ltd before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Inbound Customer Care Advisor, you'll be handling calls and emails, so being clear and friendly is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy, which is a bonus for this role!
We think you need these skills to ace Inbound Customer Care Advisor – Parking & Permits in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: Even if you don't have direct experience, highlight any roles where you've helped customers or solved problems. We want to see your passion for providing great service!
Tailor Your Application: Make sure to customise your CV and cover letter for the Inbound Customer Care Advisor role. Use keywords from the job description to show us you're a perfect fit for the position.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you want to join our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Familiarise yourself with Unity Five Ltd and their services, especially around cashless parking and digital permits. Understanding their customer base and the common queries they handle will show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Even if you don't have direct experience, think of examples from your past where you've provided excellent service. Whether it's resolving a friend's issue or helping someone at work, be ready to share these stories to demonstrate your ability to handle customer queries.
✨Practice Makes Perfect
Rehearse common interview questions related to customer care. Think about how you'd respond to scenarios like dealing with an upset customer or managing multiple queries at once. This will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training process or what a typical day looks like for an Inbound Customer Care Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.