At a Glance
- Tasks: Assist customers with parking and permit queries via calls and emails.
- Company: Unity Five Ltd, a supportive workplace near Swindon.
- Benefits: Full training provided, modern facilities, and wellness scheme.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Join a friendly team and help your community with essential services.
- Qualifications: Customer service skills are a plus, but not required.
The predicted salary is between 22000 - 26000 € per year.
Unity Five Ltd is hiring for a Contact Centre Adviser in their Brinkworth office near Swindon. In this role, you will provide first line assistance to local authority customers via inbound calls and emails. You will be responsible for processing payments and managing queries related to cashless parking and digital permits.
A customer service background is desired, but no experience is necessary as full training will be provided. The position offers modern facilities and a wellness scheme.
Inbound Customer Care Advisor – Parking & Permits in London employer: Unity Five Ltd
Unity Five Ltd is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With modern facilities in the Brinkworth office near Swindon, employees benefit from a comprehensive wellness scheme and extensive training opportunities, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Care Advisor – Parking & Permits in London
✨Tip Number 1
Get to know the company! Research Unity Five Ltd and their services. Understanding their values and what they stand for will help you connect better during your interview.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend. This will help you feel more confident when answering customer queries.
✨Tip Number 3
Show off your customer service skills! Even if you don’t have direct experience, think of times you've helped others or resolved issues. Share these stories in your interview to demonstrate your potential.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining the team at Unity Five Ltd.
We think you need these skills to ace Inbound Customer Care Advisor – Parking & Permits in London
Some tips for your application 🫡
Show Your Customer Service Skills:Even if you don't have direct experience, highlight any customer service skills you've got. We want to see how you can connect with customers and handle their queries effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point.
Tailor Your Application:Make sure to customise your application for the Inbound Customer Care Advisor role. Mention your interest in cashless parking and digital permits, as it shows us you're genuinely interested in what we do.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Familiarise yourself with the basics of cashless parking and digital permits. Even if you haven't worked in this area before, understanding how these systems work will show your enthusiasm and readiness to learn.
✨Customer Service Mindset
Since this role is all about assisting customers, think of examples from your past experiences where you've provided excellent service. Be ready to share how you handled difficult situations or resolved queries effectively.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common customer service scenarios and how you would respond. This will help you feel more confident and articulate during the actual interview.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or the wellness scheme mentioned in the job description. It shows you're genuinely interested in the role and the company.
