At a Glance
- Tasks: Assist local authority customers with parking and permit queries via calls and emails.
- Company: Unity Five Ltd, a supportive company with modern facilities.
- Benefits: Full training provided, wellness scheme, and a friendly work environment.
- Other info: Great opportunity for career growth in a dynamic contact centre.
- Why this job: Join a team where you can help your community and develop customer service skills.
- Qualifications: Customer service experience is a plus, but not required; enthusiasm is key.
The predicted salary is between 20000 - 25000 € per year.
Unity Five Ltd is hiring for a Contact Centre Adviser in their Brinkworth office near Swindon. In this role, you will provide first line assistance to local authority customers via inbound calls and emails. You will be responsible for processing payments and managing queries related to cashless parking and digital permits.
A customer service background is desired, but no experience is necessary as full training will be provided. The position offers modern facilities and a wellness scheme.
Inbound Customer Care Advisor – Parking & Permits employer: Unity Five Ltd
Unity Five Ltd is an excellent employer, offering a supportive work environment in their modern Brinkworth office near Swindon. With a strong focus on employee well-being through wellness schemes and comprehensive training for all staff, the company fosters a culture of growth and development, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Care Advisor – Parking & Permits
✨Tip Number 1
Make sure you research Unity Five Ltd before your interview. Knowing their values and how they operate will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Inbound Customer Care Advisor, you'll be on the phone a lot. Try role-playing with a friend to get comfortable handling different types of customer queries.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy, which is a bonus for this role!
We think you need these skills to ace Inbound Customer Care Advisor – Parking & Permits
Some tips for your application 🫡
Show Your Customer Service Skills:Even if you don't have direct experience, highlight any customer service skills you've got. We love seeing how you can connect with people and solve problems, so share examples from your past roles or even volunteer work!
Tailor Your Application:Make sure to tweak your CV and cover letter to match the job description. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Familiarise yourself with Unity Five Ltd and their services, especially around cashless parking and digital permits. Understanding their customer base and the common queries they handle will show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Even if you don't have direct experience, think of examples from your past where you've provided excellent service. Whether it's resolving a friend's issue or helping someone out in a retail setting, be ready to share these stories to demonstrate your ability to handle customer queries.
✨Practice Makes Perfect
Rehearse common interview questions related to customer care. Questions like 'How would you handle an upset customer?' are likely to come up. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the team.
