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- Tasks: Guide customers through implementing our innovative software and ensure their success.
- Company: Unity5 is a dynamic SaaS company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to make an impact.
- Why this job: Be at the forefront of technology, working with diverse clients and celebrating project successes.
- Qualifications: Experience in SaaS, project management skills, and a customer-focused mindset are essential.
- Other info: Join a team that values creativity and innovation in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
As Implementation Consultant you will be a driving force behind our ongoing success…
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
About the Role:
As Implementation Consultant at Unity5, you will have the unique opportunity to work closely with a diverse range of small to medium-sized customers, guiding them through the seamless implementation of our cutting-edge Unity5 software. You\’ll be at the forefront of ensuring our clients achieve their goals, managing every aspect from project planning to budget oversight, and leading engaging workshops to define and configure their system requirements. Your role doesn\’t stop there; you\’ll also train users, gather and act on feedback, and celebrate the successes of your projects with our customers.
Key Responsibilities:
Sales:
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Leverage your commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities.
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Represent Unity5 at events and customer community activities, showcasing our services and product expertise.
Implementation:
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Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering to our defined methodologies and processes.
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Kick-off projects, setting clear goals and deliverables aligned with customer objectives.
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Gather process and configuration requirements for system setup.
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Understand technical requirements for installation, integrations, SSO, and migration.
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Manage customer risks and issues using your product and business process knowledge.
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Configure both backend and frontend systems manually and through scripting to set up customer test and live environments.
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Test and approve system deliveries before release to customers.
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Troubleshoot and resolve technical issues promptly.
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Train customers on utilising the configured functionality.
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Oversee the go-live process through customer \’hypercare\’ and adoption reviews.
Team Collaboration:
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Collaborate with technical consultants to resolve complex issues.
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Partner with Sales and Customer Success teams to consistently focus on customer results.
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Provide detailed handover materials to support teams post-project completion.
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Participate in team meetings, ensuring all systems and actions are updated in our relevant tools.
Qualifications/Experience:
Required:
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Experience in a SaaS or technology-centric environment.
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Proficiency in project management techniques.
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A results-focused, customer-obsessed mindset.
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Strong process orientation and problem-solving skills.
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Exceptional writing and documentation abilities with keen attention to detail.
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Independence in managing tasks and the ability to multitask efficiently.
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Commercial awareness and technical strength, particularly in IT, SaaS, and data manipulation.
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Experience with SSO integrations, data migration, APIs, and SQL.
Desired:
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Familiarity with project management software, time recording, and budget management.
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Industry experience and knowledge of the parking compliance sector.
Why Unity5?
Join us and be part of a dynamic, innovative team that\’s making waves in the SaaS industry. xiskglj At Unity5, we value creativity, collaboration, and a relentless drive for excellence. If you\’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, evolving environment, we\’d love to hear from you
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with Unity5's software and its features. Understanding the product inside out will not only help you during interviews but also allow you to demonstrate your ability to guide clients effectively through the implementation process.
✨Tip Number 2
Network with current or former Implementation Consultants at Unity5. Engaging with them can provide valuable insights into the role and the company culture, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Showcase your project management skills by preparing examples of past projects where you successfully managed timelines, budgets, and customer expectations. Be ready to discuss how you overcame challenges and delivered results.
✨Tip Number 4
Demonstrate your customer-centric approach by preparing to share specific instances where you went above and beyond to ensure client satisfaction. Highlighting your commitment to customer success will resonate well with the hiring team.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS or technology-centric environments. Emphasise your project management skills and any specific achievements that demonstrate your ability to deliver results for customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the role's responsibilities. Mention specific examples of how you've successfully managed projects or implemented solutions in previous roles.
Showcase Your Technical Skills: Detail your experience with SSO integrations, data migration, APIs, and SQL in your application. Highlight any relevant projects where you utilised these skills, as this will demonstrate your technical strength to Unity5.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Given the emphasis on exceptional writing and documentation abilities, a polished application will reflect your attention to detail.
How to prepare for a job interview at Unity Five Ltd
✨Showcase Your Project Management Skills
As an Implementation Consultant, you'll need to demonstrate your proficiency in project management techniques. Be prepared to discuss specific projects you've managed, focusing on how you set goals, adhered to budgets, and ensured customer satisfaction.
✨Highlight Your Technical Knowledge
Given the technical nature of the role, it's crucial to showcase your understanding of SaaS, SSO integrations, and data migration. Prepare to explain any relevant experience you have with APIs and SQL, as well as how you've tackled technical challenges in past roles.
✨Emphasise Customer-Centric Mindset
Unity5 values a results-focused, customer-obsessed approach. Share examples of how you've gone above and beyond for clients, whether through training, gathering feedback, or celebrating project successes. This will illustrate your commitment to customer satisfaction.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Highlight your ability to partner with sales and customer success teams, and provide examples of how you've resolved complex issues through teamwork.
