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- Tasks: Guide customers through seamless software implementation and ensure their success.
- Company: Join Unity5, a dynamic team making waves in the SaaS industry.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Why this job: Be at the forefront of tech innovation and make a real impact on customer experiences.
- Qualifications: Experience in SaaS, project management skills, and a customer-focused mindset.
- Other info: Collaborative culture with a focus on creativity and excellence.
The predicted salary is between 36000 - 60000 £ per year.
As Implementation Consultant at Unity5, you will have the unique opportunity to work closely with a diverse range of small to medium-sized customers, guiding them through the seamless implementation of our cutting-edge Unity5 software. You will be at the forefront of ensuring our clients achieve their goals, managing every aspect from project planning to budget oversight, and leading engaging workshops to define and configure their system requirements. Your role doesn’t stop there; you will also train users, gather and act on feedback, and celebrate the successes of your projects with our customers.
Key Responsibilities:
- Sales: Leverage your commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities. Represent Unity5 at events and customer community activities, showcasing our services and product expertise.
- Implementation: Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering to our defined methodologies and processes. Kick-off projects, setting clear goals and deliverables aligned with customer objectives. Gather process and configuration requirements for system setup. Understand technical requirements for installation, integrations, SSO, and migration. Manage customer risks and issues using your product and business process knowledge. Configure both backend and frontend systems manually and through scripting to set up customer test and live environments. Test and approve system deliveries before release to customers. Troubleshoot and resolve technical issues promptly. Train customers on utilising the configured functionality. Oversee the go-live process through customer 'hypercare' and adoption reviews.
- Team Collaboration: Collaborate with technical consultants to resolve complex issues. Partner with Sales and Customer Success teams to consistently focus on customer results. Provide detailed handover materials to support teams post-project completion. Participate in team meetings, ensuring all systems and actions are updated in our relevant tools.
Qualifications/Experience:
- Required: Experience in a SaaS or technology-centric environment. Proficiency in project management techniques. A results-focused, customer-obsessed mindset. Strong process orientation and problem-solving skills. Exceptional writing and documentation abilities with keen attention to detail. Independence in managing tasks and the ability to multitask efficiently. Commercial awareness and technical strength, particularly in IT, SaaS, and data manipulation. Experience with SSO integrations, data migration, APIs, and SQL.
- Desired: Familiarity with project management software, time recording, and budget management. Industry experience and knowledge of the parking compliance sector.
Join us and be part of a dynamic, innovative team that’s making waves in the SaaS industry. At Unity5, we value creativity, collaboration, and a relentless drive for excellence. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, evolving environment, we’d love to hear from you.
Implementation Consultant employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Unity5. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at events or through networking, make sure to highlight your experience in SaaS and project management. Share specific examples of how you've successfully implemented solutions in the past.
✨Tip Number 3
Prepare for interviews by understanding Unity5’s products inside out. Familiarise yourself with their software and think about how your skills can help clients achieve their goals. This will show that you’re not just interested in the job, but genuinely excited about what they do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Unity5 team. Let’s make it happen!
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Consultant role. Highlight your experience in SaaS and project management, and show us how your skills align with our needs at Unity5.
Showcase Your Writing Skills: Since exceptional writing is key for this role, ensure your application is clear, concise, and free of errors. Use bullet points where necessary to make it easy for us to read through your achievements and experiences.
Demonstrate Your Customer Focus: We want to see your customer-obsessed mindset shine through! Share examples of how you've successfully managed client relationships or resolved issues in past roles, as this will resonate well with our values.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Implementation Consultant position at Unity5.
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Unity5's software and its implementation process. Familiarise yourself with common challenges clients face and think about how you would address them. This will show your potential employer that you're not just interested in the role but also invested in their success.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management techniques. Prepare specific examples of past projects where you successfully managed timelines, budgets, and customer expectations. Highlight any upselling opportunities you identified and how you maximised them during those projects.
✨Engage with Real Scenarios
During the interview, expect to engage in scenario-based questions. Practice articulating how you would handle various situations, such as troubleshooting technical issues or managing customer feedback. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Emphasise Team Collaboration
Unity5 values collaboration, so be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you partnered with sales, technical consultants, or customer success teams to achieve project goals. This will highlight your ability to work well within a team and contribute to overall success.
