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- Tasks: Lead and elevate outsourced services across multiple offices, inspiring teams to achieve excellence.
- Company: Dynamic company focused on innovative service delivery in the South West.
- Benefits: Competitive salary, leadership role, and opportunities for professional growth.
- Why this job: Make a real impact by driving performance and improving customer experiences.
- Qualifications: Proven experience in business process outsourcing and strong leadership skills.
- Other info: Join a fast-paced environment with a focus on continuous improvement and accountability.
The predicted salary is between 60000 - 75000 £ per year.
This is an exciting opportunity to lead and elevate a well-established and fast-paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth. The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience. We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change.
Responsibilities include:
- Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders.
- Participate in the bid review process to ensure the right services are included in any new or cross-sell opportunities with customers.
- Manage quotes and invoices for customers wishing to use the BP team services.
- Meet with the customer during implementation to explain the service to be provided and how updates will work after launch.
- Work with our implementation team on new projects wherever there is impact or crossover with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go live.
- Ensure there is a clear contract of work and expectation for each customer who uses the service.
- Deal with escalations or complex issues that the team are unable to handle.
- Use data to drive continuous process improvement, looking for ways to be more cost-efficient in line with company goals.
- Understand and manage income and cost of the department, constantly looking for ways to improve the bottom line.
Requirements are:
- Proven experience in business process outsourcing.
- Strong understanding of outsourcing strategies, processes, and best practices.
- Excellent negotiation and contract management skills.
- Ability to analyze data, identify trends, and drive process improvement.
- Strong leadership, communication, and decision-making skills.
- Knowledge of regulatory requirements and industry standards.
- Experience in managing risks and resolving issues.
- Experience of working in public/private parking sector would be advantageous.
Head of Outsourced Services employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Outsourced Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a new role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can inspire teams and drive performance effectively.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in business process outsourcing can elevate their operations. Highlight specific examples of how you've driven improvements and managed teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Outsourced Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Outsourced Services role. Highlight your experience in business process outsourcing and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can inspire a culture of accountability and continuous improvement. Let us know what makes you the perfect fit!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive process improvements and manage teams effectively. Numbers and data can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Make sure you thoroughly understand the ins and outs of business process outsourcing. Brush up on outsourcing strategies, processes, and best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired accountability and drove performance improvements. Be ready to discuss your approach to managing complex issues and how you empower your team to excel.
✨Data is Your Best Friend
Since the role involves using data to drive improvements, come prepared with examples of how you've used data analysis in previous roles. Highlight any trends you've identified and the impact of your decisions on efficiency and customer experience.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential challenges in outsourced services and how you would handle them. This is your chance to demonstrate your negotiation and contract management skills in action!