At a Glance
- Tasks: Provide top-notch support for software and hardware systems while assisting clients with technical issues.
- Company: Join UnityFive Limited, a leading software development house celebrating rapid growth and innovation.
- Benefits: Enjoy competitive salary, private healthcare, fun office perks, and a supportive team environment.
- Other info: Work in a friendly office with exciting social events and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer support and software solutions.
- Qualifications: Technical expertise and strong communication skills are essential for this role.
The predicted salary is between 30000 - 42000 £ per year.
Location: Woodbury (We are based in a lovely barn conversion in the countryside between Exeter and Exmouth. You will need your own transport to get to us).
About UnityFive Limited: UnityFive Limited is a well-established, leading software development house with a market leading, mission-critical SAAS offering and outstanding customer support. We are looking forward to celebrating our 10th birthday next year. We are going through rapid and sustained growth - we've doubled in size in 18 months, and actively reinvesting profits to support future growth. We have fast become market leaders in our sector and are doing everything in our power to keep it that way as well as breaking into new markets. We are currently recruiting across all areas of the business. Our customers are reliant upon our software for the day-to-day running of their businesses and need reliable, fast support. We regularly receive glowing testimonials about the level of support we provide and are looking for an additional team member to help support our fast expanding customer base.
The successful candidate will have high levels of technical expertise, the ability to communicate technical information to non-technical people and a genuine desire to provide the best possible service.
Responsibilities:
- Answering support calls and emails relating to the company’s software and hardware systems within agreed SLAs.
- Assisting clients with local computer/device issues that affect the company’s systems.
- Configuring mobile phones and printers.
- Configuring new client accounts.
- Assisting software developers with system development, testing and bug fixes.
- Administering internal support and client management systems.
- Assisting with company administration functions.
- Covering the helpdesk out of hours on a rota basis.
Benefits:
- We are offering a competitive salary package in line with experience.
- Private Healthcare with activity perks.
- Death in service benefit.
- Pension scheme.
- We offer pizzas on a Tuesday, quarterly socials and company communications.
- Friendly, supportive office environment.
- Summer BBQs and Christmas party.
- Nintendo switch, foos-ball table, parking space.
Software Support Analyst in Exeter employer: Unity Five Ltd
UnityFive Limited is an exceptional employer, offering a vibrant and supportive work culture in a picturesque countryside setting. With a strong focus on employee growth and well-being, we provide competitive salaries, private healthcare, and engaging team activities like summer BBQs and quarterly socials. Join us as we continue to expand and innovate in the software development sector, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on UnityFive Limited. Understand their software, their mission, and what makes them tick. This will not only help you answer questions better but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Software Support Analyst, you'll need to explain technical stuff to non-techies. Try explaining a complex concept to a friend or family member who isn’t in tech. This will help you get comfortable with simplifying your language for clients.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky support issues in the past. Think about specific situations where you turned a frustrated customer into a happy one – those stories are gold!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Software Support Analyst in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support Analyst role. Highlight your technical expertise and any experience you have in customer support. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch support and how your background makes you a great fit for UnityFive. Let us know what excites you about joining our growing team.
Show Off Your Communication Skills:Since you'll be helping non-technical clients, it's crucial to demonstrate your ability to communicate complex information simply. In your application, give examples of how you've done this in the past. We love clear communicators!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application directly. Plus, it shows us you’re keen on joining our lovely team at UnityFive!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to software support. Familiarise yourself with common issues and solutions that clients might face, as well as the specific software UnityFive Limited offers. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Communicate Clearly
Since the role involves explaining technical information to non-technical users, practice how you would simplify complex concepts. Think of examples from your past experiences where you've successfully communicated technical details to someone without a tech background. This will demonstrate your ability to provide excellent customer support.
✨Show Your Passion for Support
UnityFive Limited values a genuine desire to help customers. Be prepared to share stories about times when you went above and beyond to assist someone. This will highlight your commitment to providing top-notch service and align with the company's ethos of outstanding customer support.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific support scenarios. Prepare by thinking through potential situations you might encounter in the role, such as dealing with an upset client or troubleshooting a tricky software issue. Practising your responses will help you feel more at ease during the interview.
