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- Tasks: Deliver exceptional customer service via phone and email, handling parking payment queries.
- Company: A growing customer service provider in the UK with a focus on excellence.
- Benefits: Company pension, health programme, and more perks.
- Why this job: Join a dynamic team and make a difference in customer care.
- Qualifications: Strong commitment to service excellence and ability to thrive in fast-paced environments.
- Other info: Full-time roles with opportunities for growth in a supportive team.
The predicted salary is between 25000 - 32000 £ per year.
A growing customer service provider in the United Kingdom is seeking dedicated Contact Centre Advisers to join their newly formed team in Exeter. These full-time roles involve delivering outstanding customer service via telephone and email, handling queries related to parking payments and permits. Ideal candidates should thrive in a fast-paced environment and possess strong commitments to service excellence.
The position includes various benefits such as a company pension, health programme, and more.
Exeter Contact Centre Advisor - Customer Care & Payments employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exeter Contact Centre Advisor - Customer Care & Payments
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how you fit into their culture during interviews. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer queries over the phone, we should rehearse common scenarios. Role-playing with a friend can help us feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Exeter Contact Centre Advisor - Customer Care & Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can thrive in a fast-paced environment, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team in Exeter. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since the role involves handling queries via telephone and email, make sure your application reflects your strong communication skills. We’re looking for clarity and confidence in your writing, so proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Unity Five Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the customer service provider. Understand their values, mission, and the specific services they offer, especially regarding parking payments and permits. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Since the role involves handling customer queries, think about common scenarios you might face as a Contact Centre Advisor. Prepare examples from your past experiences where you successfully resolved customer issues or provided excellent service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Showcase Your Communication Skills
As you'll be dealing with customers via telephone and email, it's crucial to showcase your communication skills during the interview. Practice clear and concise responses, and consider how you can convey empathy and understanding when discussing customer care. This will highlight your commitment to service excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.