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- Tasks: Lead and develop a high-performing team to deliver exceptional customer service.
- Company: Join a vibrant and friendly company in Exeter with exciting growth opportunities.
- Benefits: Enjoy additional leave, company events, pension, health programmes, and free parking.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Proven experience in contact centre supervision and strong leadership skills.
- Other info: Fast-paced environment with excellent career development potential.
The predicted salary is between 30000 - 40000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve. The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high-performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands-on operational management with strong people leadership. The successful candidates will oversee daily operations, ensure high-quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities:
- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Take calls during peak demand
- Handle escalations and complaints
- Support complex queries
- Monitor calls and provide feedback
- Maintain complaints log
- Ensure team training is up to date
- Ensure system access and resolve issues
- Work with councils and stakeholders
- Ensure office is maintained and secure
- Manage opening/closing responsibilities
Skills:
- Proven experience in supervising or managing contact centre teams with strong leadership and coaching capabilities.
- Excellent communication skills
- Strong analysis skills to interpret performance data and implement effective improvements.
- Demonstrated supervisory skills with the ability to motivate and develop a diverse team.
- Exceptional organisational skills with attention to detail and the ability to prioritise tasks effectively.
- Excellent interpersonal skills with a focus on fostering a positive team environment.
- Ability to adapt quickly in a fast-paced setting while maintaining high standards of service quality.
Job Type: Full-time
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work authorisation: United Kingdom (required)
Work Location: In person
Customer Contact Team Supervisor in Exeter employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Team Supervisor in Exeter
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear how you can lead and inspire others, so be ready to share those experiences.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role and the team. Ask about their training programmes or how they support team development – it’ll make you stand out!
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing applications come directly from our site, and it helps us keep track of all the amazing candidates like you. So, don’t hesitate – get your application in!
We think you need these skills to ace Customer Contact Team Supervisor in Exeter
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your coaching abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and responsibilities mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there.
How to prepare for a job interview at Unity Five Ltd
✨Know Your Team Dynamics
Before the interview, research what makes a successful team in a contact centre. Understand the importance of leadership and coaching, and be ready to discuss how you can motivate and develop a diverse team. This shows that you’re not just looking for a job, but that you genuinely care about team success.
✨Showcase Your Communication Skills
As a Customer Contact Team Supervisor, communication is key. Prepare examples of how you've effectively communicated with your team in the past, especially during challenging situations. Practising clear and concise responses will help you demonstrate your strong interpersonal skills during the interview.
✨Be Data Savvy
Brush up on your analytical skills! Be prepared to discuss how you’ve used performance data to drive improvements in previous roles. Think of specific instances where your analysis led to positive changes, as this will highlight your ability to interpret data and implement effective strategies.
✨Emphasise Adaptability
The role requires quick thinking in a fast-paced environment. Prepare to share examples of how you’ve adapted to changes or handled unexpected challenges in your previous positions. This will show that you can maintain high standards of service quality, even under pressure.