Unity Five Ltd is seeking a Contact Centre Supervisor in Exeter to lead daily operations, mentor agents, and ensure service quality. The role involves stepping in during peak times, managing queues, and maintaining the Internal Knowledge Base with current council insights.
The ideal candidate will balance frontline support with process improvement, possess strong communication skills, and be comfortable handling escalations in a fast-paced environment.
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Contact Centre Lead - Customer Experience & Ops in Exeter employer: Unity Five Ltd
Unity5 is an exceptional employer, offering a vibrant and collaborative work culture in Exeter, where employees are encouraged to grow and develop their skills. With a strong focus on teamwork and support, you will find ample opportunities for personal and professional growth as the company expands following its recent partnership with a leading growth investor. Join us to be part of a dynamic team that values your contributions and fosters a positive environment for success.
