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- Tasks: Deliver outstanding customer service via phone and email, resolving queries efficiently.
- Company: Join a growing team in a vibrant, friendly contact centre in Exeter.
- Benefits: Enjoy company events, health programmes, pension schemes, and free parking.
- Why this job: Be part of an exciting team, develop your skills, and make a real impact.
- Qualifications: Strong commitment to service, clear communication, and ability to thrive under pressure.
- Other info: Full training provided with excellent support from existing team members.
The predicted salary is between 22000 - 26000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve. The successful candidates will deliver outstanding customer service via telephone and email channels, supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer-focused. These roles are ideal for individuals who thrive in a fast-paced contact centre environment and are passionate about resolving customer queries while delivering high-quality service under pressure. Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities include:
- Deliver first-contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self-service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem-solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high-quality service
- Take ownership of queries through to resolution
Requirements are:
- Strong commitment to exceptional service
- Clear verbal and written communication
- Performs well in high-volume environments
- Takes ownership and resolves issues effectively
We will provide full training on our internal systems and you will work closely with other members of our existing teams to fully support you into the role.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work authorisation: United Kingdom (required)
Work Location: In person
Contact Centre Advisers in Exeter employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisers in Exeter
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling calls and emails, role-play with a friend or family member. Focus on active listening and problem-solving to ensure you can handle queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend company events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us directly and makes it easier for us to find you.
We think you need these skills to ace Contact Centre Advisers in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your ability to deliver outstanding service.
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate well-structured responses that get straight to the point. Remember, communication is key in a contact centre role, so show us you can communicate effectively right from the start!
Tailor Your Application: Take the time to tailor your application to the Contact Centre Adviser role. Mention how your skills align with our requirements, like handling complaints or managing high volumes of calls. This shows us you're genuinely interested in the position and understand what it entails.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Unity Five Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Adviser. Familiarise yourself with customer service principles, especially around handling queries and complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since clear verbal and written communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer scenarios. Think of examples from your previous experience where you resolved issues or provided exceptional service. This will show that you can think on your feet and take ownership of queries.
✨Demonstrate Your Passion for Customer Service
Let your passion for delivering outstanding customer service shine through. Share stories that highlight your commitment to helping others and how you’ve gone above and beyond to ensure customer satisfaction. This will resonate well with the interviewers.