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- Tasks: Manage client relationships and drive business growth in the public sector.
- Company: Unity5, a forward-thinking tech company focused on local government solutions.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Why this job: Be a trusted advisor and make a real impact in local communities.
- Qualifications: 3+ years in customer management, strong communication, and commercial acumen.
- Other info: Dynamic role with opportunities for collaboration and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As an Account Manager at Unity5, you will play a key role in the development and growth of our business by nurturing and expanding relationships with our valued clients across the UK. Your primary focus will be retention and revenue growth, representing the voice of our clients within the business, bringing thought-leadership to local government organisations, becoming a trusted advisor, and ultimately ensuring our clients are loyal advocates of the value we provide.
You will act as a strategic partner to local authorities, building trusted relationships with Senior Executives and operational leads, helping them to simplify complex processes through technology. With a strong commercial mindset, an understanding of the public sector, and a passion for delivering tangible value, you'll work closely with the team to ensure the successful adoption and optimisation of Unity5 solutions.
Key Responsibilities- Account Management
- Ownership of a portfolio of local authority clients, ensuring broad and deep relationships from operational teams to senior leadership.
- Build and maintain trusted partnerships with local councils, driving engagement through proactive communication and an understanding of their public service goals.
- Work with clients to understand local government priorities, compliance, and operational frameworks to align Unity5’s solutions with their strategic objectives.
- Create and deliver account plans for each client.
- Act as the escalation point for critical issues, and manage ongoing issues and risks, orchestrating internal teams to achieve resolution.
- Support product adoption and optimisation.
- Manage effective governance for example through regular account review sessions and QBR.
- Facilitate community engagement among local authority clients through forums, knowledge-sharing events, and the Unity5 user group.
- Travel for client visits, meetings, etc. Full UK driving licence would be essential.
- Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, cross-sell, and providing thought-leadership.
- Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.
- Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.
- Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.
- Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.
- Be the voice of the local authority client internally - advocating for their needs with Product, Development, and Customer Success teams.
- Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.
- Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.
- Engage local authorities in Unity5’s product feedback and roadmap development processes.
- Required:
- 3+ years in a commercially-focused customer role managing a portfolio of accounts, ideally with public sector.
- Commercial acumen and ability to understand client strategic direction and position cross-sell and negotiate Unity5 product to drive value for the client.
- Highly organised, capable of account planning and then managing multiple clients complex structures and delivering against multiple initiatives.
- Collaborative, with a proven ability to influence and coordinate internal teams to achieve shared outcomes.
- Experience with CRM software (e.g. HubSpot) and MS Office/Google Workspace.
- Understanding of UK local authorities operational landscape.
- Experience in the parking and/or enforcement sector.
- Familiarity with Unity5 solutions.
- Highly organised and structured approach to all aspects of account management, ensuring tasks are managed efficiently and effectively.
- Strong communication and interpersonal skills fostering the ability to build trust, in addition to be able to manage and work through challenging situations.
- Effective influencing and negotiation skills.
- Capable of engaging in meaningful conversations regarding technical solutions.
- Strong enthusiasm and proactive approach towards achieving objectives and contributing to success.
Account Manager in Exeter employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Exeter
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching Unity5 and its clients. Understand their needs and how you can add value as an Account Manager. Tailor your responses to show you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your commercial acumen and ability to build trusted relationships. Show them you’re the strategic partner they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Account Manager in Exeter
Some tips for your application 🫡
Show Your Passion for Client Relationships: When writing your application, let us see your enthusiasm for building and nurturing client relationships. Share examples of how you've successfully managed accounts in the past, especially in the public sector, to demonstrate your understanding of their unique needs.
Highlight Your Commercial Acumen: Make sure to showcase your commercial mindset in your application. Talk about how you've driven revenue growth or retention in previous roles, and how you can bring that experience to Unity5 to help our clients achieve their goals.
Be Organised and Structured: We love a well-organised application! Use clear headings and bullet points to make your experience easy to read. Highlight your ability to manage multiple clients and complex structures, as this is key for the Account Manager role.
Tailor Your Application to Us: Don’t forget to tailor your application specifically to Unity5. Research our solutions and values, and weave them into your narrative. This shows us that you’re genuinely interested in joining our team and making a difference for our clients.
How to prepare for a job interview at Unity Five Ltd
✨Know Your Clients
Before the interview, research Unity5's client base and understand the challenges faced by local authorities. This will help you demonstrate your knowledge of their needs and how you can add value as an Account Manager.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in managing accounts and driving revenue growth. Highlight specific examples where you've successfully retained clients or identified cross-sell opportunities, showcasing your ability to align solutions with client objectives.
✨Demonstrate Collaboration Skills
Unity5 values teamwork, so be ready to share examples of how you've worked with cross-functional teams in the past. Discuss how you’ve influenced internal stakeholders to achieve shared goals, especially in complex situations.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific client scenarios or challenges. Think about your approach to account planning, managing escalations, and ensuring client satisfaction, and be ready to articulate your strategies clearly.
