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- Tasks: Assist customers with queries via phone and email, ensuring top-notch service.
- Company: Join Unity5, a friendly company supporting local governments.
- Benefits: Enjoy modern facilities, pension scheme, wellness programme, and flexible overtime.
- Other info: Comprehensive training provided; learn on the job in a dynamic environment.
- Why this job: Be part of a supportive team and make a difference in your community.
- Qualifications: A positive attitude and good communication skills; customer service experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Unity5 (formerly Chipside LTD) is a medium sized company working with over 180 local governments. We now have two vacancies on a temporary basis to join our small friendly contact centre team. In this role, you will be providing first line assistance to our local authority customers either by phone, taking inbound calls or responding to emails. You will be responsible for processing payments and handling queries relating to cashless parking and the Digital permits system on behalf of local authorities. This role is based in our Brinkworth office near Swindon. We work on a rota basis over three weeks of 8am-4pm, 9am-5pm, 10am-6pm.
Who We're Looking For
Candidates with a can-do attitude, a good team player, someone who is a confident communicator and looking to take on a new challenge in an established business. A Customer Service background is desired but not essential.
What you'll be doing
Handling a range of inbound calls, you'll play a pivotal role when it comes to supporting our customers. We handle anything from permit parking to cashless parking, you'll be assisting our customers via telephone and email correspondence ensuring the highest level of customer service and making sure the customers receive the desired outcome.
What training will there be
No experience is necessary, however experience in a busy and changeable office environment would be advantageous. All training will be given regarding our bespoke systems and service level requirements. We do understand that each person learns differently so we take our time with training, although some of the role is learned 'on the job'.
What are the benefits
This is your chance to join a successful and well-respected local company that puts its staff at the forefront. You will benefit from modern facilities, a pension scheme, a wellness scheme, and flexible overtime.
Contact Centre Adviser in England employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Adviser in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Unity5. Understand their values and what they do for local authorities. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your 'can do' attitude! During your interview, share examples of how you've tackled challenges in the past. Employers love to see that you’re proactive and ready to take on new challenges, especially in a busy contact centre environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our friendly team at Unity5. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Centre Adviser in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to tailor your application to the Contact Centre Adviser role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills or customer service background.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the job. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unity Five Ltd
✨Know the Company
Before your interview, take some time to research Unity5. Understand their services, especially around cashless parking and digital permits. This will show that you're genuinely interested in the role and can help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Contact Centre Adviser, communication is key. Practice speaking clearly and confidently about your experiences. You might even want to prepare a few examples of how you've successfully handled customer queries in the past, even if they're from different roles.
✨Demonstrate a Can-Do Attitude
Unity5 is looking for candidates with a positive mindset. During the interview, express your willingness to learn and adapt. Share instances where you've tackled challenges head-on, as this will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics or training processes. This not only shows your interest but also helps you gauge if the company culture aligns with your values.