Technical Support Executive 28,000.00 per year Exeter - Hybrid Full time, permanent Job Description: We are a local software business delivering SaaS solutions, the UK s leading provider of software to the parking and traffic management sector. Unity5 comes with an open and collaborative atmosphere. Learning and development is encouraged and support is available to help you be the best you can be in your career. Everyone is willing to help each other - we are all working towards the same goals! Unity5 is transitioning through a huge period of growth after partnering with award winning growth investor and we re looking for a number of Technical Support team members to be part of this journey! About the role: As a Technical Support team member, you will: * Grow an in-depth understanding of the products we offer * Assist clients with general enquiries, questions and service requests. * Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems. * Work with our 2nd line Technical Support to resolve more complex cases * Ensure clients are kept up to date with progress and timelines Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment. Working Monday to Friday as s...
