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- Tasks: Lead and inspire a team to deliver top-notch customer service in a dynamic contact centre.
- Company: Join a growing company with a vibrant culture and exciting opportunities.
- Benefits: Competitive salary, professional development, and a friendly work environment.
- Other info: Work in newly refurbished offices in Exeter with great career growth potential.
- Why this job: Be a key player in shaping a high-performing team and enhancing customer experiences.
- Qualifications: Strong leadership skills and fluency in English are essential.
The predicted salary is between 30000 - 40000 £ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Team Supervisors to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.
The role of a Contact Centre Team Supervisor is responsible for leading, coaching, and developing a high-performing team of Contact Centre Advisors to deliver exceptional customer service. These roles combine hands-on operational management with strong people leadership. The successful candidates will oversee daily operations, ensure high-quality service delivery, and motivate team members to achieve organisational goals. Fluency in English, along with strong leadership and communication skills, are essential for this role. Both of these roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities:
- Lead, motivate, and develop team members
- Conduct 1:1s, coaching sessions, and reviews
- Drive engagement and positive team culture
- Monitor call queues and ensure service levels
- Manage rotas and absence cover
- Take calls during peak demand
- Handle escalations and complaints
- Support complex queries
- Monitor calls and provide feedback
Customer Contact Team Supervisor in Devon employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Team Supervisor in Devon
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability as a Contact Centre Team Supervisor.
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or through networking events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of our growing team.
We think you need these skills to ace Customer Contact Team Supervisor in Devon
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your ability to lead effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Contact Team Supervisor. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Unity Five Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Team Supervisor. Familiarise yourself with the key tasks like leading and motivating a team, handling escalations, and ensuring high-quality service delivery. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated team members and drove engagement. This will show that you have the necessary leadership qualities to excel in this position.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase the question before answering to ensure you’ve understood it correctly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if the company is the right fit for you.