Contact Centre Supervisor Location: Exeter Position Type: Full-time, permanent Salary: 28,000 About Us the go-to person who keeps the energy high, steps in when things get busy, and makes sure our team has everything they need to succeed. You will split your time between keeping our service running smoothly, mentoring our agents, and solving complex puzzles for our customers. From jumping on the phones during peak times to keeping our Internal Knowledge Base (IKB) fresh with the latest council insights, your day-to-day life will be varied, fast-paced, and deeply rewarding. What You ll Be Doing * Supporting the Team: You will keep a close eye on phone queues to ensure your team is well-supported. When sickness happens or call volumes spike, you will be ready to sign in and take calls alongside them to take the pressure off. * Championing Customer Experience: You will guide our team through tricky situations, listen in to offer real-time praise or advice, and step in to handle customer complaints with empathy and fairness, always keeping staff wellbeing a priority. * Owning Our Knowledge Base: You will make sure our team is never left guessing. You will work closely with our implemen...
Contact Centre Supervisor in Devon employer: Unity Five Ltd
Unity5 is an exceptional employer, offering a vibrant and collaborative work culture in Exeter, where employees are encouraged to grow and develop their skills. With a strong focus on teamwork and support, you will find ample opportunities for personal and professional growth as the company expands following its recent partnership with a leading growth investor. Join us to be part of a dynamic team that values your contributions and fosters a positive environment for success.
