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- Tasks: Deliver outstanding customer service via phone and email, resolving queries efficiently.
- Company: Join a growing team in a vibrant, friendly contact centre environment.
- Benefits: Enjoy company events, pension scheme, free parking, and health benefits.
- Other info: Ideal for those who thrive under pressure and love helping customers.
- Why this job: Be part of an exciting expansion and develop your skills in a dynamic role.
- Qualifications: Strong commitment to service and effective communication skills required.
The predicted salary is between 22000 - 26000 ÂŁ per year.
As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team. This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve. The successful candidates will deliver outstanding customer service via telephone and email channels, supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer‑focused. These roles are ideal for individuals who thrive in a fast‑paced contact centre environment and are passionate about resolving customer queries while delivering high‑quality service under pressure. Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.
Responsibilities
- Deliver first‑contact resolution
- Provide a professional, empathetic, and efficient customer experience
- Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
- Build customer confidence in digital and self‑service channels
- Handle inbound customer calls and email enquiries in a professional and timely manner
- Take payments and assist with account creation
- Resolve customer issues efficiently with accuracy and compliance
- Manage changes to parking sessions and permits
- Demonstrate active listening, empathy, and problem‑solving skills
- Handle complaints and escalations calmly
- Deliver consistent, high‑quality service
- Take ownership of queries through to resolution
Requirements
- Strong commitment to exceptional service
- Clear verbal and written communication
- Perform well in high‑volume environments
- Takes ownership and resolves issues effectively
Benefits
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health
Contact Centre Advisers in Devon employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisers in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing how you handle customer queries.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've delivered exceptional customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Contact Centre Advisers in Devon
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Contact Centre Adviser role. Mention how your skills align with our requirements, like handling complaints or managing high volumes of calls.
Be Clear and Concise: We appreciate clarity! Make sure your written application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon—just be yourself and let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Unity Five Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Adviser. Familiarise yourself with the key tasks like handling customer queries, managing parking payments, and providing support via email and phone. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved issues efficiently or handled complaints calmly. This will show the interviewers that you have the right skills to thrive in a fast-paced contact centre environment.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. Respond thoughtfully and ensure you address each part of the question. This not only demonstrates your communication skills but also reflects your ability to engage with customers effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Prepare by thinking through potential challenges you might face as a Contact Centre Adviser and how you would resolve them. This will help you convey your problem-solving skills and commitment to delivering high-quality service.