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For Companies At a Glance
- Tasks: Manage client relationships and drive growth for local authorities across the UK.
- Company: Join Unity5, a leader in tech solutions for public sector clients.
- Benefits: Competitive salary, career development, and opportunities for impactful work.
- Why this job: Be a trusted advisor and make a real difference in local government.
- Qualifications: 3+ years in customer-focused roles, strong commercial acumen, and excellent communication skills.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As an Account Manager at Unity5, you will play a key role in the development and growth of our business by nurturing and expanding relationships with our valued clients across the UK. Your primary focus will be retention and revenue growth, representing the voice of our clients within the business, bringing thought-leadership to local government organisations, becoming a trusted advisor, and ultimately ensuring our clients are loyal advocates of the value we provide.
You will act as a strategic partner to local authorities, building trusted relationships with Senior Executives and operational leads, helping them to simplify complex processes through technology. With a strong commercial mindset, an understanding of the public sector, and a passion for delivering tangible value, you will work closely with the team to ensure the successful adoption and optimisation of Unity5 solutions.
Key Responsibilities
- Ownership of a portfolio of local authority clients, ensuring broad and deep relationships from operational teams to senior leadership.
- Build and maintain trusted partnerships with local councils, driving engagement through proactive communication and an understanding of their public service goals.
- Work with clients to understand local government priorities, compliance, and operational frameworks to align Unity5’s solutions with their strategic objectives.
- Create and deliver account plans for each client.
- Act as the escalation point for critical issues, and manage ongoing issues and risks, orchestrating internal teams to achieve resolution.
- Support product adoption and optimisation.
- Manage effective governance for example through regular account review sessions and QBR.
- Facilitate community engagement among local authority clients through forums, knowledge-sharing events, and the Unity5 user group.
- Travel for client visits, meetings, etc. Full UK driving licence would be essential.
Commercial
- Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, cross-sell, and providing thought-leadership.
- Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.
- Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.
Cross-functional Collaboration
- Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.
- Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.
- Be the voice of the local authority client internally - advocating for their needs with Product, Development, and Customer Success teams.
- Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.
- Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.
- Engage local authorities in Unity5’s product feedback and roadmap development processes.
Knowledge/Qualifications/Experience
Required:
- 3+ years in a commercially-focused customer role managing a portfolio of accounts, ideally with public sector.
- Commercial acumen and ability to understand client strategic direction and position cross-sell and negotiate Unity5 product to drive value for the client.
- Highly organised, capable of account planning and then managing multiple clients' complex structures and delivering against multiple initiatives.
- Collaborative, with a proven ability to influence and coordinate internal teams to achieve shared outcomes.
- Experience with CRM software (e.g. HubSpot) and MS Office/Google Workspace.
Beneficial:
- Understanding of UK local authorities operational landscape.
- Experience in the parking and/or enforcement sector.
- Familiarity with Unity5 solutions.
Person Specification
- Highly organised and structured approach to all aspects of account management, ensuring tasks are managed efficiently and effectively.
- Strong communication and interpersonal skills fostering the ability to build trust, in addition to being able to manage and work through challenging situations.
- Effective influencing and negotiation skills.
- Capable of engaging in meaningful conversations regarding technical solutions.
- Strong enthusiasm and proactive approach towards achieving objectives and contributing to success.
Account Manager employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Account Managers on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Unity5 and its clients. Understand their needs and how you can help them achieve their goals. Tailor your responses to show how your experience aligns with their mission – it’ll make you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your pitch! You need to be able to articulate your value clearly and confidently. Role-play with a friend or in front of a mirror. The more comfortable you are talking about your skills and experiences, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Account Manager position.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing client relationships, especially within the public sector, and show how you can bring value to Unity5.
Showcase Your Commercial Acumen: We want to see your understanding of commercial strategies and how you've successfully driven retention and revenue growth in previous roles. Use specific examples to demonstrate your skills!
Be Organised and Structured: Account management is all about organisation! Make sure your application reflects your ability to manage multiple clients and complex structures. A clear, well-structured CV will catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Unity5 team!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Clients
Before the interview, research local authorities and their specific needs. Understand their operational frameworks and priorities so you can discuss how Unity5's solutions align with their goals. This will show your commitment to being a strategic partner.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in managing accounts and driving revenue growth. Highlight specific examples where you've successfully retained clients or identified cross-sell opportunities. This will demonstrate your ability to contribute to Unity5's financial performance.
✨Demonstrate Strong Communication Skills
Practice articulating complex ideas simply and clearly. Since you'll be working with senior executives and operational leads, showcasing your ability to build trust and influence will be crucial. Use examples from your past roles to illustrate your communication prowess.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of scenarios where you've resolved issues or facilitated community engagement. This will help you convey your proactive approach and organisational skills effectively.
