At a Glance
- Tasks: Lead and elevate outsourced services across multiple offices, inspiring teams to achieve outstanding service delivery.
- Company: Dynamic organisation focused on continuous improvement and exceptional customer experience.
- Benefits: Competitive salary, leadership opportunities, and a chance to drive meaningful change.
- Other info: Join a fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a real impact by transforming service delivery and empowering talented teams.
- Qualifications: Proven experience in business process outsourcing and strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
This is an exciting opportunity to lead and elevate a well-established and fast-paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth. The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience. We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change.
Responsibilities include:
- Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders.
- Participate in the bid review process to ensure the right services are included in any new or cross-sell opportunities with customers.
- Manage quotes and invoices for customers wishing to use the BP team services.
- Meet with the customer during implementation to explain the service to be provided and how updates will work after launch.
- Work with our implementation team on new projects wherever there is impact or crossover with business processing teams to ensure the project goes smoothly and teams are ready to pick up the work at go live.
- Ensure there is a clear contract of work and expectation for each customer who uses the service.
- Deal with escalations or complex issues that the team are unable to handle.
- Use data to drive continuous process improvement, looking for ways to be more cost-efficient in line with company goals.
- Understand and manage income and cost of the department, constantly looking for ways to improve the bottom line.
Requirements are:
- Proven experience in business process outsourcing.
- Strong understanding of outsourcing strategies, processes, and best practices.
- Excellent negotiation and contract management skills.
- Ability to analyze data, identify trends, and drive process improvement.
- Strong leadership, communication, and decision-making skills.
- Knowledge of regulatory requirements and industry standards.
- Experience in managing risks and resolving issues.
- Experience of working in the public/private parking sector would be advantageous.
Head of Outsourced Services in Abercynon employer: Unity Five Ltd
As the Head of Outsourced Services in Abercynon, you will join a dynamic and supportive work environment that prioritises employee growth and development. Our culture fosters accountability and continuous improvement, empowering you to lead experienced teams while driving meaningful change in service delivery. With competitive salary packages and opportunities for professional advancement, we are committed to creating a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Outsourced Services in Abercynon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for the Head of Outsourced Services role. You never know who might have the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to outsourcing and think about how your experience aligns with their goals. We want you to shine, so practice answering common questions and have some insightful queries ready to ask them too!
✨Tip Number 3
Showcase your leadership skills! When you get the chance to speak about your past experiences, highlight how you’ve inspired teams and driven improvements. Use specific examples that demonstrate your ability to manage change and enhance service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Head of Outsourced Services in Abercynon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in business process outsourcing and any relevant achievements that showcase your leadership skills. We want to see how you can inspire teams and drive improvements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Outsourced Services role. Share your vision for leading teams and improving service delivery, and don’t forget to mention your understanding of outsourcing strategies.
Showcase Your Data Skills:Since data-driven decision-making is key for this role, make sure to include examples of how you've used data to drive process improvements in your previous roles. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Unity Five Ltd
✨Know Your Stuff
Make sure you thoroughly understand the ins and outs of business process outsourcing. Brush up on the latest strategies, processes, and best practices in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired accountability and drove performance improvements. Be ready to discuss your approach to managing people and how you handle escalations or complex issues.
✨Data is Your Best Friend
Since the role involves using data to drive improvements, come prepared with examples of how you've used data analysis in previous roles. Highlight any trends you've identified and the impact of your decisions on efficiency and customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's current challenges in outsourced services or their vision for future improvements. This shows your interest in the role and helps you gauge if the company aligns with your values.
