At a Glance
- Tasks: Lead and manage security contracts in Central London, ensuring top-notch service delivery.
- Company: Join UniTrust, a forward-thinking security provider with a commitment to excellence.
- Benefits: Enjoy 24/7 virtual GP, wellness programmes, and competitive pay with progression opportunities.
- Other info: Dynamic role with networking opportunities and a focus on innovation.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 10+ years in security, with strong management and client-facing skills required.
The predicted salary is between 60000 - 75000 £ per year.
Based: Head Office
Shift Pattern: Mon - Fri, but part of an on call rota
Reporting to: Key Account Director
Benefits our employees enjoy:
- Virtual GP 24/7
- Employee Assistance Programme
- Group Life Assurance
- Workplace Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
- Progression opportunities
Objective: To lead, manage and develop an established portfolio of security contracts in Central London. To be responsible for the effective operational and administrative management of the service delivery of the portfolio of client contracts. We are looking for an experienced security professional, to work in Central London who, as the Strategic Account Manager in partnership with our clients, will deliver an effective 1st class security service. You will lead a large team of officers and managers in an exciting fast-paced corporate environment to realise challenging objectives and requirements. With a comprehensive knowledge of the security industry, you’ll ensure your team understand and follow policies, processes and operating procedures, upholding at all times the reputation and integrity of Unitrust and its clients. You will also support the senior leadership team in taking a proactive role in the marketing, sales and tendering for new business, as well as developing new business opportunities.
Candidate Profile:
- A minimum of 10 years demonstrable experience in the security industry (essential).
- A minimum of 5 years’ experience in a senior management role (essential).
- A minimum of 3 years demonstrable experience in managing multiple sites/contracts (essential).
- An industry recognised qualification (desirable)
- A valid SIA front-line licence (essential)
- IOSH or similar qualified (essential)
- Proven management skills with the ability to lead and motivate a team (essential)
- Excellent client facing skills and proven experience (essential).
- Excellent time management and organisational skills, with the ability to work under pressure, quickly and accurately.
- Demonstrable experience in managing complex change management processes.
- Excellent interpersonal, communication and customer service skills
- Experience of writing and presenting risk reviews and business cases
- Demonstrable proactive and professional approach to security.
Duties:
- To have the operational management accountability for the allocated portfolio of contracts.
- To liaise with clients to ensure KPIs and SLAs are met and exceeded.
- Build positive relationships with your client base by maintaining contact through regular meetings and ongoing communications.
- To create annual/quarterly strategic operational objectives for all allocated contracts/site leads.
- To ensure all Unitrust and client policies and procedures are adhered to and reviewed regularly.
- To lead and motivate the security teams ensuring the ethos and core values of Unitrust and their clients emanate within their roles and responsibilities.
- To forge strong successful relationships with other services providers and stakeholders in the pursuit of strong partnerships.
- Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and Unitrust.
- Managing the administration and welfare of the site security teams, including induction and continuation training, probation, and setting objectives during annual appraisals.
- To review, update and contribute to improving standards and procedures to the betterment of the Company and its clients.
- To support the senior management in the writing and presentation of tenders.
- Actively use initiative to support the Company’s growth strategy and vision.
- Be pro-active in identifying potential problems at an early stage and offering practical solutions.
- Make suggestions to improve the efficiency and effectiveness of the operations of the Company.
- Develop relationships with the local Police and community forums.
- To be forward thinking and be a part of idea generation and innovations.
- To devise and implement new security procedures where appropriate.
- To develop the teams and ensure training requirements are identified and training programmes implemented.
- Develop the security knowledge and ethos of site within your team and establish security excellence.
- To promote, manage and develop best practice working routines throughout the security.
- There will be a requirement for the Strategic Account Manager to attend networking events both inside and outside of normal office hours.
- The post holder’s main working days will be Monday to Friday, however hours are as required.
Equal Opportunities Statement: UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
Strategic Account Manager employer: UniTrust
UniTrust is an exceptional employer, offering a dynamic work environment in the heart of Central London where you can lead and develop a dedicated team within the security industry. With a strong focus on employee wellbeing, comprehensive training, and progression opportunities, we ensure our staff are supported both personally and professionally. Join us to be part of a forward-thinking company that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Strategic Account Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like UniTrust. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Strategic Account Manager candidates.
✨Directly Apply to UniTrust
Don’t forget to apply for the Strategic Account Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining UniTrust.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at UniTrust. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at UniTrust.
How to prepare for a job interview at UniTrust
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at UniTrust.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at UniTrust.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at UniTrust.
