At a Glance
- Tasks: Lead a dynamic security team to ensure safety and exceptional service for all visitors.
- Company: Join UniTrust, a leader in security management with a commitment to excellence.
- Benefits: Enjoy a competitive salary, virtual GP, employee assistance, and more perks.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real difference in creating a safe and welcoming environment.
- Qualifications: 5+ years in security and 3+ years in management required.
The predicted salary is between 57000 - 57000 € per year.
Contracted Hours: 50 hours per week Mon to Friday
Salary: £57,000 per annum
In return as our Security Manager, we offer the below salary and benefits:
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Cycle to Work Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Discount Platform
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well-drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants and other service providers positively to all you come in contact with, throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- Collate all site H&S Data in relation to Near Miss reports and update the site tracker.
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
Management Duties:
- To have total responsibility and ownership for the day-to-day running of the security operation within site.
- To liaise with the client to ensure KPI’s and SLA’s are met and exceeded.
- To ensure all UniTrust and the clients policies and procedures are adhered to
- To ensure all site policies and procedures are maintained and regularly reviewed
- To lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities
- To forge strong successful relationships with other services providers within site, creating a seamless partnership in providing premier security and customer service.
- To liaise with all departments at head office to seek advice and guidance where necessary
- To implement and manage all aspects of site and UniTrust’s environmental, health and safety requirements as well as maintain strict compliance in accordance with statutory requirements.
- You will have a duty to take care of your own health and safety and that of others who may be affected by your actions at work
- Ensure that all contract security personnel are aware, have read and understood, the current AI’s, clients policies and procedures and relevant post instructions
Development:
- Develop local liaison with the Police and the local community
- To be forward thinking and be a part of idea generation and innovations
- To devise and implement new security procedures where appropriate in facilitating the success of the site operation.
- To develop the team and ensure training requirements are identified and training programmes implemented.
- Develop the security knowledge and ethos of site within your team and establish security excellence
A minimum of 5 years demonstrable experience in the Security industry
A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract
Excellent client facing skills and proven experience
Demonstrable experience in people management for example: ability to interview, appraise and performance manage individuals, motivate a security team
Employment law knowledge
Valid SIA front-line licence
Excellent interpersonal, communication and customer service skills
Experience of writing and presenting risk reviews and business cases
Excellent knowledge of operational security software applications or the ability to acquire such knowledge
UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.
Security Manager in London employer: UniTrust
At UniTrust, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Security Manager, you will benefit from comprehensive perks such as a Virtual GP, Employee Assistance Programme, and opportunities for long service recognition, all while working in a collaborative environment that values excellence in customer service and teamwork. Our commitment to your development and the safety of our community makes UniTrust a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Security Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Security Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing security operations and your knack for customer service. Make sure they see how you can bring value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when an opportunity might arise, and it shows initiative!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly gives you a better shot at standing out from the crowd.
We think you need these skills to ace Security Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Security Manager role. Highlight your relevant experience in security management and customer service, as we want to see how you can contribute to our team.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your client-facing abilities and people management experience. We love seeing how you've made a difference in previous positions.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with both staff and visitors, so show us your communication style in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UniTrust
✨Know Your Security Basics
Make sure you brush up on the key principles of security management. Understand the latest trends in the industry, especially around health and safety regulations, as well as the importance of customer service in a security role. This will show that you're not just familiar with the basics but also committed to staying updated.
✨Demonstrate Customer Service Excellence
Since this role is all about delivering an exceptional customer journey, prepare examples from your past experiences where you went above and beyond for clients or visitors. Highlight how you handled difficult situations while maintaining a positive environment.
✨Showcase Your Team Leadership Skills
Be ready to discuss your experience in managing teams. Think of specific instances where you motivated your team or improved their performance. This is crucial as the role requires leading a security team and ensuring they embody the core values of the site.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to security breaches or customer complaints. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain confidentiality and compliance with regulations.
