Front of House/Concierge Security Officer

Location: EC2V

Contracted Hours: Monday to Friday 07:00 – 19:00 hours

Benefits:

• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider

Responsibilities:

• Deliver outstanding customer service to staff and visitors.
• Ensure that the environment and service is truly excellent and beyond expectation.
• Promote the client, tenants and other service providers positively to all you come in contact with, throughout the customer journey.
• Be flexible and adaptable to all tasks or challenges.
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful.
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount.
• Appropriate use of access control and any other electronic management system, and completion of reports and documentation in a timely fashion.
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
• There may also be a need to become a fire marshal and first aider if applicable; all training will be provided.
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed.
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation.
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard.
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations.
• To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner.
• To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach.
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges.
• Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate.
• Act in accordance with Company Policies and Procedures and our Code of Conduct.

Concierge Specific Responsibilities:

• Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey.
• Work with all colleagues to ensure the integrity of security on the site.
• Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so.
• Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries.
• Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients.
• Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area.

Essential Skills:

• Excellent oral, written communication skills, interpersonal skills, and confidence.
• Exceptional customer service skills.
• Reliable, trustworthy, and punctual.
• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges.
• Self-confidence and an interest in self-development.
• Physically able to conduct all responsibilities associated with the roles documented.
• Ability to work to instruction and on your own initiative where required.
• Computer literate and confident with the use of Microsoft Office programmes.
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment.
• Flexibility in regard to working practices, hours and responsibilities.
• Either a current and valid SIA license.
• Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field.
• First Aid at work or the ability to train and retain this qualification.
• Operation of CCTV/access control communications in an appropriate manner where required.

Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.