At a Glance
- Tasks: Lead a team of security officers to ensure a safe and welcoming environment.
- Company: Join a leading business park in Europe focused on 5-star customer service.
- Benefits: Competitive pay, comprehensive training, and various employee support programmes.
- Other info: Great opportunities for personal growth and development in a vibrant setting.
- Why this job: Make a real impact while enjoying a dynamic and varied role.
- Qualifications: Experience in security management and excellent customer service skills required.
The predicted salary is between 34400 - 40000 € per year.
This is an exciting opportunity for an experienced and capable Duty Shift Manager (DSM) to lead a team of security officers at one of the leading business parks in Europe. The site encompasses 12 office buildings located around a lake and gardens with up to 9,000 people and 70 companies working on site. The management ethos is centred around delivering 5-star customer service and the site also hosts regular small scale entertainment and sports events. The park is open to the public all year and has a small number of shops, cafes and bars on site.
We are looking for an experienced, flexible and customer focused Duty Shift Manager to lead a small team of security officers in delivering a great visitor experience, underpinned by discreet but solid security, at a challenging but highly rewarding site. In return we can offer a great working environment, a varied and interesting role where few days are the same, and a real opportunity to grow and develop your experience and skillset.
Shift Pattern: 1 x nights and 1 x days
Hours of Duty: 42 hrs per week average
Pay Rate: £16.58 per hour
What’s in it for you?
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
Core Duties:
- Lead and manage a small team of security officers, overseeing their daily duties on the ground.
- Manage control room CCTV operators to ensure they are proactively monitoring the park for security concerns.
- Manage foot patrols and static posts to ensure they are conducted as per SOPs, to high standards.
- Conduct daily morning team briefings and shift inspections.
- Act as site commander for day-to-day minor issues and queries.
- Ensure the parks’ culture and ethos of 5-star customer service is incorporated into everything the team does.
- Cover security officer posts as per the schedule at break and other times.
- Conduct regular team training using training materials provided by security management team.
- Deal with minor daily HR and officer performance and welfare issues.
- Produce daily handover notes for oncoming shift.
Skills:
- Confident using email, computers, word, excel.
- SIA D.S. License and CCTV license.
- Minimum 1 years’ experience working as a DSM preferred.
- Minimum 5 years security industry experience preferred.
- Excellent customer service and diplomacy skills.
- Positive outlook, solutions driven approach, flexible mindset.
- Ability to lead, motivate, discipline and develop teams.
- Fluent in written and verbal English.
Don’t miss out on this fantastic opportunity to join our team as a Duty Security Manager! Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks.
Duty Security Manager employer: UniTrust
Join Unitrust as a Duty Security Manager and be part of a vibrant work culture that prioritises 5-star customer service in one of Europe's leading business parks. With a focus on employee growth, we offer comprehensive training, a supportive environment, and various benefits including a virtual GP, wellness programmes, and recognition awards, ensuring that every day brings new challenges and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Security Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Duty Security Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about delivering 5-star customer service, think of examples from your past experiences that showcase your ability to lead a team while keeping customer satisfaction at the forefront.
✨Tip Number 3
Practice your interview skills with a friend or family member. Focus on articulating your experience in managing security teams and handling incidents, as well as your approach to maintaining high standards of service and safety.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Duty Security Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Security Manager role. Highlight your experience in security management and customer service, as these are key aspects of the job. We want to see how your skills align with our ethos of delivering 5-star service!
Showcase Your Leadership Skills:As a Duty Shift Manager, you'll be leading a team, so it's important to demonstrate your leadership abilities. Share examples of how you've successfully managed teams in the past, especially in challenging situations. We love to see a positive and solutions-driven approach!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make your experience easy to read. We appreciate straightforward communication, so make sure your passion for the role shines through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at UniTrust
✨Know Your Security Basics
Brush up on your knowledge of security protocols and procedures. Be ready to discuss your experience with CCTV operations, foot patrols, and incident management. This will show that you understand the core responsibilities of a Duty Security Manager.
✨Showcase Your Customer Service Skills
Since the role emphasises 5-star customer service, prepare examples of how you've handled customer interactions in the past. Highlight situations where you resolved issues or improved visitor experiences, demonstrating your ability to lead with enthusiasm and positivity.
✨Prepare for Team Management Questions
Expect questions about team leadership and motivation. Think of specific instances where you successfully managed a team, dealt with performance issues, or conducted training sessions. This will help illustrate your capability to lead and develop a team effectively.
✨Demonstrate Flexibility and Problem-Solving
Be ready to discuss how you've adapted to changing situations in previous roles. Share examples of how you approached unexpected challenges, especially in high-pressure environments, to show that you're solutions-driven and can handle the dynamic nature of the job.
