Dedicated Contract Support Officer in Dorking

We are looking for experienced, highly motivated Dedicated Contract Support Officers to work at a prestigious University Campus located in an iconic part of London.

Rate: £15.00 if assigned to shift on Campus (minimum rate £14.80 if working at corporate sites)

Contract Hours: 16 shifts per month minimum. Shift pattern: As requested; flexibility essential over days, nights, weekends. Shifts are 8–12 hours.

Benefits:

• Access to Virtual GP
• Above industry standards Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider
• Ideal location close to major transport hubs

Responsibilities:

• Deliver outstanding customer service to staff, students, and visitors. This is a fundamental aspect of the role.
• Be very flexible as short notice shifts may be applicable.
• Take an active interest in, and give commitment to the client.
• Ensure that the environment and service is truly excellent and beyond expectation.
• Promote the client positively to all you come in contact with, throughout the customer journey.
• Be flexible and adaptable to all tasks or challenges.
• Ensure all contact, be it internal or external, is clear, courteous, polite, professional, and respectful.
• Ensure complete client/tenant/other service provider confidentiality.
• Appropriate use of CCTV/access control and any other electronic management system.
• Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
• All Assignment Instructions and Risk Assessments are to be reviewed.
• Ensure that all Health and Safety and Environmental procedures are followed.
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client.
• To support internal and external audit processes from Unitrust Security.
• To act with integrity and in the best interests of the company.
• To be resilient to working in the most sensitive environments.
• Be prepared to manage a wide variety and diversity of scenarios, people and challenges.
• Act in accordance with Company Policies and Procedures and the Unitrust Code of Conduct.

Security Specific Responsibilities:

• Welcome and assist staff, clients, students and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey.
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Check identity and credentials of all visitors.
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so.
• Rotation on different posts and shift where required.
• Respond to alarms, key control spatial awareness when on Front of House positions.
• Standing will be required for periods of time.
• Record details of any suspected criminal activity on the premises (internal and external).
• Develop and maintain positive interactive relationships with all vendors.
• Have good knowledge of the local transport links or services in the area.

Essential Skills:

• Excellent communication skills.
• Interpersonal skills and confidence is essential.
• Exceptional customer service skills.
• Reliable, trustworthy, and punctual.
• Resilient and calm under pressure with the ability to multi-task.
• Physically able to conduct all responsibilities associated with the roles documented.
• Ability to work to instruction and on your own initiative where required.
• Computer literate and confident with the use of Microsoft Office programmes.
• Demonstrate an awareness of security threats.
• Flexibility regarding working practices, hours, and responsibilities.

Equal Opportunities Statement: Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Security Vetting Note: Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.