Dedicated Contract Support Officer

Compensation Rate: £14.90 per hour

Contracted Hours: Flexible to work days, nights and weekends when required

Benefits:

• Access to Virtual GP
• Above industry standards Employee Assistance Programme
• Group Life Assurance
• Cycle to Work Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Discount Platform

Role:

Reporting to the security manager, you will support the delivery of a truly exceptional customer journey for both staff and visitors in this flagship building. You will become well‑versed in the processes and practices of a Concierge and Security professional, ensuring excellence in customer service and operating as part of a well‑drilled security operation. To ensure synergy across our service providers, we work with a ‘one team’ approach, collaborating closely with catering, cleaning, maintenance, and Front of House teams to provide an environment that is welcoming, relaxed, and safe at all times.

Responsibilities:

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants, and other service providers positively to all interactions throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable and accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external, by telephone, face to face or any other medium, is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all security and emergency procedures on site and assist in the facilitation of their safe execution and practice (including potential fire marshal or first aider training)
• All assignment instructions, operations manual or standard operating procedures are to be reviewed, understood, and followed
• Embrace and deliver bespoke training requirements, specific to contractual obligation or regulation
• Complete rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all health and safety and environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations

Specific Responsibilities:

• Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous manner
• Work with all colleagues to ensure the integrity of security on the site
• Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate
• Have an outstanding knowledge of the premises (inside and external) and be able to assist with queries
• Develop and maintain positive relationships with all staff, visitors, tenants, service providers, and clients
• Have good knowledge of the local area to answer queries about local transport links or services
• Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout
• Ensure a safe and secure working environment for all
• Check identity and credentials of staff, contractors and visitors where required
• Record details of any suspected criminal activity on the premises; commence investigative procedures prior to onward reporting where necessary
• Carry out proactive patrols, internal and external, as directed by assignment instructions

Essential Skills:

• Valid SIA Security Guarding or Door Supervisor Licence
• Excellent oral, written communication, interpersonal skills, and confidence
• Exceptional customer service skills
• Reliable, trustworthy, and punctual
• Resilient and calm under pressure with the ability to multi‑task and prioritise to solve problems and overcome challenges
• Physically able to conduct all responsibilities associated with the role
• Ability to work to instruction and on your own initiative where required
• Computer literate and confident with the use of Microsoft Office programmes

Equal Opportunities Statement:

Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Pre‑employment Notice:

Any job offered is subject to satisfactory pre‑employment and five year work history security vetting checks according to BS 7858:2019.