At a Glance
- Tasks: Lead a dynamic security team to ensure safety and exceptional customer service.
- Company: Join UniTrust, a forward-thinking company prioritising security and customer experience.
- Benefits: Enjoy competitive salary, comprehensive training, and wellness programmes.
- Other info: Be part of a supportive team with opportunities for growth and innovation.
- Why this job: Make a real impact by enhancing safety and service for staff and visitors.
- Qualifications: 5+ years in security, with strong management and client-facing skills.
The predicted salary is between 57000 - 57000 £ per year.
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well-drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey, so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants and other service providers positively to all you come in contact with throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Where applicable: appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- Collate all site H&S Data in relation to Near Miss reports and update the site tracker.
- Complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- Support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, or any other relevant body with a valid reason for inspection or compliance checks
Management Duties
- Have total responsibility and ownership for the day-to-day running of the security operation within site.
- Liaise with the client to ensure KPI’s and SLA’s are met and exceeded.
- Ensure all UniTrust and the clients policies and procedures are adhered to
- Ensure all site policies and procedures are maintained and regularly reviewed
- Lead and motivate the security team ensuring the ethos and core values of the site emanate within their roles and responsibilities
- Forge strong successful relationships with other services providers within site, creating a seamless partnership in providing premier security and customer service.
- Liaise with all departments at head office to seek advice and guidance where necessary
- Implement and manage all aspects of site and UniTrust’s environmental, health and safety requirements as well as maintain strict compliance in accordance with statutory requirements.
- Take care of your own health and safety and that of others who may be affected by your actions at work
- Ensure that all contract security personnel are aware, have read and understood, the current AI’s, clients policies and procedures and relevant post instructions
Development
- Develop local liaison with the Police and the local community
- Be forward thinking and be a part of idea generation and innovations
- Devise and implement new security procedures where appropriate in facilitating the success of the site operation.
- Develop the team and ensure training requirements are identified and training programmes implemented.
- Develop the security knowledge and ethos of site within your team and establish security excellence
Essential Skills
- A minimum of 5 years demonstrable experience in the Security industry
- A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract
- Excellent client facing skills and proven experience
- Demonstrable experience in people management for example: ability to interview, appraise and performance manage individuals, motivate a security team
- Employment law knowledge
- Valid SIA front-line licence
- Excellent interpersonal, communication and customer service skills
- Experience of writing and presenting risk reviews and business cases
- Excellent knowledge of operational security software applications or the ability to acquire such knowledge
Don’t miss out on this fantastic opportunity to join our team as a Security Manager! UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.
Customer-Focused Security Manager | Lead Safety & Service employer: UniTrust
Unitrust is an exceptional employer that prioritises a customer-focused approach in the security sector, offering a supportive work culture where teamwork and collaboration are key. With comprehensive training, a robust employee assistance programme, and numerous benefits including a personal pension and wellbeing platform, employees are empowered to grow and thrive in their roles. Located in a dynamic environment, Unitrust fosters innovation and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Security Manager | Lead Safety & Service
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially those that might come up in a security role. Being able to demonstrate your problem-solving skills and customer focus will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what the company values most. Plus, it shows your genuine interest in the role and the organisation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm for the role.
We think you need these skills to ace Customer-Focused Security Manager | Lead Safety & Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in security management and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills:Since this role is all about delivering an exceptional customer journey, emphasise your past experiences where you’ve gone above and beyond for clients or customers. We love to see examples of how you’ve made a positive impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UniTrust
✨Know Your Security Basics
Make sure you brush up on the key responsibilities of a Security Manager. Understand the importance of customer service in security and be ready to discuss how you can create a welcoming yet safe environment for staff and visitors.
✨Showcase Your People Skills
Since this role involves managing a team and liaising with various departments, be prepared to share examples of how you've successfully motivated teams or resolved conflicts in the past. Highlight your interpersonal skills and how they contribute to a positive customer journey.
✨Familiarise Yourself with Compliance
Understand the relevant regulations and compliance requirements, such as SIA guidelines and health and safety procedures. Be ready to discuss how you ensure adherence to these standards in your previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in this role and how you would address them, especially in maintaining security while ensuring excellent customer service.
