At a Glance
- Tasks: Deliver exceptional customer service and ensure a safe environment for staff and visitors.
- Company: Join UniTrust, a leading security provider with a commitment to excellence.
- Benefits: Enjoy flexible shifts, competitive pay, and fantastic employee benefits.
- Other info: Great opportunities for training and career growth in a supportive team.
- Why this job: Make a real difference in a dynamic role while developing valuable skills.
- Qualifications: SIA Security Guarding or Door Supervisor Licence and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Canary Wharf
Rate: £14.95 per hour
Contracted Hours: Flexible to work days, nights and weekends - Minimum 16 shifts per month
We offer above industry standard benefits to our employees such as:
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants, and other service providers positively to all you come in contact with throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
- Act in accordance with Company Policies and Procedures and our Code of Conduct
Essential Skills:
- Valid SIA Security Guarding or Door Supervisor Licence
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Physically able to conduct all responsibilities associated with the roles documented
- Computer literate and confident with the use of Microsoft Office programmes
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility regarding working practices, hours and responsibilities
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019.
Contract Support Officer | Flexible Shifts & Great Benefits employer: UniTrust
UniTrust is an exceptional employer located in the vibrant Canary Wharf, offering flexible shifts and a comprehensive benefits package that includes access to a Virtual GP, an Employee Assistance Programme, and a Cycle to Work Scheme. Our commitment to employee growth is evident through extensive training opportunities and recognition awards, fostering a supportive work culture where every team member can thrive while delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Officer | Flexible Shifts & Great Benefits
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on UniTrust. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and adaptability, as these are key for the Contract Support Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've delivered outstanding customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contract Support Officer | Flexible Shifts & Great Benefits
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your customer service skills and any relevant experience that aligns with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and professional language in your application. Don’t forget to mention any specific examples where you’ve successfully communicated with clients or handled challenging situations.
Highlight Flexibility and Adaptability:This position requires flexibility in working hours and tasks. Be sure to emphasise your ability to adapt to different situations and your willingness to take on various responsibilities as needed.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at UniTrust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Support Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and security protocols. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think about situations where you went above and beyond for a customer or resolved a conflict effectively. This will demonstrate your capability to handle similar scenarios in the new role.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and are well-presented for the interview. This reflects your understanding of the importance of being presentable in a customer-facing role. A neat appearance can set a positive tone right from the start.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training provided, the team culture, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position, which can leave a lasting impression.
