At a Glance
- Tasks: Provide exceptional customer service and ensure a safe environment for staff and visitors.
- Company: Join a prestigious security team in the heart of Canary Wharf.
- Benefits: Flexible hours, competitive pay, virtual GP access, and comprehensive training.
- Other info: Opportunities for career growth and recognition in a supportive environment.
- Why this job: Be part of a dynamic team delivering top-notch service in a vibrant setting.
- Qualifications: SIA Security Licence and excellent communication skills required.
The predicted salary is between 14.9 - 14.9 £ per hour.
Job Description
Job Title: Dedicated Contract Support Officer
Rate:£14.90per hour
Contracted Hours: Flexible to work days, nights and weekends when require
- We offer above industry standardsbenefits to our employees such as;
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Role
Reporting to the security manager, working within this flagship building and prestigious environment in Canary Wharf, you will support the delivery of a truly exceptional customer journey for both staff and visitors.
To achieve this, you will be/become well versed in the processes and practices of a Concierge and Security professional.
Excellence in customer service will be at the heart of the role.
You will be part of a well drilled security operation.
To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
There may also be a need to become a fire marshal and first aider if applicable all training will be provided
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- SPECIFIC RESPONSIBILITIES
- Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Work with all colleagues to ensure the integrity of security on the site
- Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
- Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants, and visitors with their queries
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
- Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout
- Ensure a safe and secure working environment for all
- Check identity and credentials of staff, contractors and visitors where required
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Carry out proactive patrols, internal & external, as directed by assignment instructions
Essential Skills
- Valid SIA Security Guarding or Door Supervisor Licence
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes
Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019
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Dedicated Contract Support Officer in London employer: Unitrust Protection
As a Guest Support Security Officer at one of Europe's premier business parks, you will enjoy a vibrant work culture that prioritises employee wellbeing and professional growth. With competitive pay, comprehensive training, and a range of benefits including a Virtual GP and Employee Assistance Programme, we are committed to supporting our staff in achieving their full potential while providing a safe and welcoming environment for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Contract Support Officer in London
✨Join Security Community Events
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✨Directly Apply to Unitrust Protection
Don’t forget to apply for the Dedicated Contract Support Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Unitrust Protection.
We think you need these skills to ace Dedicated Contract Support Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Unitrust Protection. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Unitrust Protection.
How to prepare for a job interview at Unitrust Protection
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Unitrust Protection.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Unitrust Protection.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Unitrust Protection.
