Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor operations, manage staffing, and ensure safety across all Unitrust sites.
- Company: Join Unitrust, a leader in security solutions with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible shifts, and a range of employee benefits.
- Why this job: Be part of a dynamic team making a real difference in security management.
- Qualifications: Experience in security or hospitality, with strong communication skills.
- Other info: Opportunities for training and career growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Based: Wembley, HA0
Reporting to: Head of Operations
Hours: 4 on, 4 off Nights - average 42 hours week
Pay Rate: £15.72 per hour
We are looking for an experienced, highly motivated control room operator to be based at Unitrust’s head office in Wembley.
What’s in it for you?
- A competitive wage (£15.72 per hour)
- Benefits:
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
Role
Working within Unitrust’s HQ, your primary role is to respond, report and take responsibility for the staffing and operations of all Unitrust sites.
Security Officer Responsibilities
- Deliver outstanding customer service to staff, clients and stakeholders
- Scheduling staff for all Unitrust sites in conjunction with the Lead Scheduler and the Operational Managers
- Ensuring the management team is kept up to date with staffing issues on all sites
- Complete incident reports as necessary and ensure that the relevant Operational Manager and other required persons/departments are informed
- Assist in the management of non-assigned contract support officers, ensuring adequate shifts are allocated, and Officers are regularly communicated with by direction from the Lead Scheduler
- Co-ordinate onsite training for all Officers as directed by the Operational Managers in the absence of the Lead Scheduler
- Ensure staff details are relevant and up to date in conjunction with Human Resources
- Assist with Unitrust function staffing in consultation with the Operations team
- Carrying out control room duties as required
- Carrying out in a professional and diligent manner all other duties properly assignable to the position of Controller
- To comply with applicable environmental, health and safety rules, procedures, laws and accepted safe work practices.
- You will have a duty to take care of your own health and safety and that of others who may be affected by your actions at work
- Conduct remote monitoring as required
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager
- To support internal and external audit processes from Unitrust Security representatives, the SIA, and any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
- Act in accordance with Company Policies and Procedures and our Code of Conduct
Essential Skills
- Extensive experience in the use of Timegate or other time and attendance technologies
- Previous experience in the security industry and/or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held
- A consistently smart appearance
- Reliability, self-motivation and ability to use own initiative and work without supervision
- The ability, tact and diplomacy to deal with people at all levels
- The ability to plan a shift to maximise effectiveness
- Self-confidence and an interest in self-development
- Exposure to relevant Protective Security or Counter Terrorism Advice
- Previous experience in technologies to detect security threats in any given environment
- Good literacy and communication skills and have excellent verbal and written English
- Possess a good telephone manner
- Be computer literate
Qualifications
- Officers must have the Security Industry Training Organisation basic qualification
Other
- An interest in the continuous improvement of the Company’s performance
- The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:20.
Control Room Operator in Wembley employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Control Room Operator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Unitrust and understand their operations. Be ready to discuss how your experience aligns with their needs, especially around incident reporting and staff management. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your tech skills! If you've got experience with Timegate or similar technologies, make sure to highlight that during your conversations. It’s a big plus for the Control Room Operator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Unitrust team. Let’s get you that job!
We think you need these skills to ace Control Room Operator in Wembley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the security industry and any relevant technologies you've used. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff and clients, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language and keep it professional but friendly!
Highlight Your Reliability: We value reliability and self-motivation, so be sure to mention any past experiences where you’ve shown these traits. Let us know how you can work independently and manage your time effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with the key tasks mentioned in the job description, such as incident reporting and staff scheduling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in the security industry or related fields. Prepare specific examples of how you've handled challenging situations, managed staff, or used relevant technologies like Timegate. This will highlight your suitability for the role and give the interviewer confidence in your abilities.
✨Demonstrate Strong Communication Skills
As a Control Room Operator, you'll need excellent verbal and written communication skills. Practice articulating your thoughts clearly and confidently during the interview. You might even want to prepare a few questions to ask the interviewer, showing that you're engaged and interested in the company culture and operations.
✨Emphasise Your Commitment to Safety
Given the nature of the role, it's crucial to convey your understanding of health and safety regulations. Be prepared to discuss how you would ensure compliance with these procedures and your approach to maintaining a safe working environment. This will demonstrate your professionalism and dedication to the role.
