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- Tasks: As a Security Officer, you'll ensure safety and deliver exceptional customer service in a prestigious environment.
- Company: Join Unitrust Protection Services, a leading security provider dedicated to excellence and client satisfaction.
- Benefits: Enjoy competitive pay of £14.40 per hour, flexible shifts, and comprehensive training opportunities.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact on people's experiences.
- Qualifications: Must hold a valid SIA Security Guarding or Door Supervisor Licence and possess excellent communication skills.
- Other info: This role offers a chance to work in a flagship building near Liverpool Street with ongoing training provided.
Unitrust Protection Services (UK) Ltd have an exciting opportunity available for a Security Officer to join our team. The role would involve you being trained on a number of sites across our London portfolio but primarily based on one site based on shift availability.
Role
Reporting to the security manager, working within this flagship building and prestigious environment near Liverpool Street, you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.
Responsibilities
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants and other service providers positively to all you come in to contact with, throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice
- There may also be a need to become a fire marshal and first aider if applicable; all training will be provided
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants
- To support internal and external audit processes from Unitrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, always dealing with any conflict with a respectful and empathic approach
- Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
- Assist in the induction, development, or ongoing training of new team members across the disciplines where appropriate
- Act in accordance with Company Policies and Procedures and our Code of Conduct
Essential Skills
- Valid SIA Security Guarding or Door Supervisor Licence
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Physically able to conduct all responsibilities associated with the roles documented
- Computer literate and confident with the use of Microsoft Office programmes
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
- Flexibility regarding working practices, hours and responsibilities
Don’t miss out on this fantastic opportunity to join our team as a Security Officer! UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
Security Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Security Officer at Unitrust Protection Services. Understanding their focus on exceptional customer service and security protocols will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of Unitrust Protection Services. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews or conversations with recruiters.
✨Tip Number 3
Stay updated on current security threats and trends in the industry. Being knowledgeable about these topics will not only show your commitment to the role but also allow you to engage in meaningful conversations with interviewers.
✨Tip Number 4
Prepare to discuss scenarios where you've demonstrated excellent customer service and conflict resolution skills. Since these are crucial for the role, having specific examples ready will help you stand out as a candidate who can handle the challenges of the position.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Security Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous security roles or customer service experience. Use specific examples to demonstrate your skills in communication, reliability, and handling sensitive situations.
Showcase Your Skills: Make sure to mention your valid SIA Security Guarding or Door Supervisor Licence prominently. Also, include any additional skills that are relevant, such as proficiency in Microsoft Office and your ability to adapt to various working conditions.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Address how you can contribute to delivering exceptional customer service and maintaining a secure environment.
How to prepare for a job interview at Unitrust Protection Services
✨Showcase Your Customer Service Skills
As a Security Officer, exceptional customer service is key. Be prepared to discuss your previous experiences where you provided outstanding service, and how you handled challenging situations with professionalism and empathy.
✨Demonstrate Your Knowledge of Security Protocols
Familiarise yourself with common security procedures and emergency protocols. During the interview, mention any relevant training or certifications you have, such as your SIA licence, and be ready to explain how you would apply this knowledge in real scenarios.
✨Emphasise Flexibility and Adaptability
The role requires flexibility in working hours and tasks. Highlight your ability to adapt to changing environments and your willingness to take on various responsibilities, showcasing examples from past roles where you successfully managed diverse challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Prepare by thinking of specific examples where you had to manage conflict or ensure safety, and articulate your thought process clearly during the interview.
