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- Tasks: Lead a dynamic security team and ensure top-notch customer service for staff and visitors.
- Company: Join UniTrust, a leader in security with a commitment to excellence.
- Benefits: Enjoy competitive pay, comprehensive training, and a range of employee benefits.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: 5+ years in security and 3+ years managing high-profile contracts required.
- Other info: Be part of a supportive team with opportunities for growth and innovation.
The predicted salary is between 30000 - 40000 £ per year.
Contracted Hours: 60 hours per week Mon to Friday
Pay Rate: £16.11 per hour
We offer a comprehensive benefits package including:
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
You will support the delivery of an exceptional customer journey for both staff and visitors. Excellence in customer service will be at the heart of the role, and you will be part of a well-drilled security operation working closely with cleaning, maintenance and front-of-house teams.
Responsibilities
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants and other service providers positively throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Ensure complete client/tenant/service-provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and other electronic management systems, completion of reports and documentation in a timely fashion
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity that could breach the SIA or other relevant regulations
- Collate all site H&S data in relation to Near Miss reports and update the site tracker
- Complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- Support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA and other relevant bodies
Management Duties
- Have total responsibility and ownership for the day-to-day running of the security operation within the site
- Liaise with the client to ensure KPIs and SLAs are met and exceeded
- Ensure all UniTrust and client policies and procedures are adhered to
- Ensure all site policies and procedures are maintained and regularly reviewed
- Lead and motivate the security team, ensuring the ethos and core values of the site are embodied within their roles
- Forge strong relationships with other service providers within the site, creating a seamless partnership in providing premier security and customer service
- Liaise with all departments at head office to seek advice and guidance where necessary
- Implement and manage all aspects of site and UniTrust’s environmental, health and safety requirements and maintain strict compliance with statutory requirements
- Ensure that all contract security personnel are aware of, have read, understood, the current AI’s, client policies and procedures and relevant post instructions
Development
- Develop local liaison with the Police and the local community
- Be forward-thinking and be part of idea generation and innovation
- Devise and implement new security procedures where appropriate to facilitate the success of the site operation
- Develop the team and ensure training requirements are identified and training programmes implemented
- Develop the security knowledge and ethos of the site within your team and establish security excellence
Essential Skills
- Minimum of 5 years demonstrable experience in the Security industry
- Minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract
- Excellent client-facing skills and proven experience
- Demonstrable experience in people management, including interviewing, appraising and performance managing individuals, and motivating a security team
- Employment law knowledge
- Valid SIA front-line licence
- Excellent interpersonal, communication and customer service skills
- Experience of writing and presenting risk reviews and business cases
- Excellent knowledge of operational security software applications or the ability to acquire such knowledge
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five-year work history security vetting checks according to BS 7858:2019.
Security Manager employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Security Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing security operations and delivering top-notch customer service. Make sure they know you’re the one who can lead a team and keep everything running smoothly.
✨Tip Number 3
Be prepared for interviews! Research common questions for security management roles and practice your answers. Think about how you can demonstrate your knowledge of health and safety regulations and your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Don’t miss out on your dream job!
We think you need these skills to ace Security Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Manager role. Highlight your relevant experience, especially in customer service and team management, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've delivered outstanding customer service and managed security operations in the past.
Showcase Your Skills: Don’t forget to mention your SIA licence and any other relevant qualifications. We want to see your expertise in operational security software and your ability to lead a team effectively.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Security Basics
Make sure you brush up on your knowledge of security protocols and procedures. Familiarise yourself with the latest trends in security management, especially those relevant to customer service. This will show that you're not just experienced but also proactive about staying updated.
✨Demonstrate Customer Service Excellence
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you went above and beyond for clients or visitors. Highlight how you handled difficult situations while maintaining a positive environment.
✨Showcase Your Leadership Skills
As a Security Manager, you'll need to lead a team effectively. Be ready to discuss your experience in managing teams, including how you've motivated staff and dealt with performance issues. Use specific examples to illustrate your leadership style and success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face in this role and how you would handle them, particularly in relation to health and safety compliance and client relationships.