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For Companies At a Glance
- Tasks: Provide top-notch security and customer service at a vibrant Canary Wharf site.
- Company: Join UniTrust Protection Services, a leader in the security industry.
- Benefits: Earn £14.40 per hour with flexible shifts and great perks like a pension and wellbeing support.
- Why this job: Be part of a dynamic team ensuring safety while gaining valuable experience.
- Qualifications: SIA Licence required; strong communication and customer service skills are a must.
- Other info: Enjoy comprehensive training and opportunities for career growth in a supportive environment.
Overview
Security – Dedicated Contract Support Officer at Unitrust Protection Services. This role involves being trained on a number of sites across the London portfolio, primarily based on one site depending on shift availability. The primary site is located in Canary Wharf.
Base pay range
Job Title: Dedicated Contract Support Officer
Rate: £14.40 per hour and CSO rate on other sites
Contracted Hours: Minimum 16 shifts per month, days, nights, and weekends
What’s in it for you?
- A competitive wage (Minimum 16 shifts per month if available to work Days, Nights, and Weekends)
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
Responsibilities
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and commit to the client and tenants
- Ensure the environment and service is excellent and beyond expectation
- Promote the client and tenants with a positive customer journey
- Be flexible and adaptable to tasks or challenges
- Be highly presentable, accountable; take responsibility for allocated tasks
- Ensure all contact (internal or external) is clear, courteous, professional and respectful
- Protect client/tenant confidentiality
- Appropriate use of CCTV/access control and other electronic management systems; complete reports promptly
- Complete rostered duties and related tasks to a high standard
- Follow Health and Safety and Environmental procedures and comply with SIA or other regulations
- Perform any other reasonable task as instructed by line managers or client/tenant requests
- Support internal and external audit processes as required
- Act with integrity and in the best interests of the company
- Remain resilient in sensitive environments and manage conflict respectfully
- Be prepared to manage a wide variety of scenarios and people
Security Specific Responsibilities
- Welcome staff, clients, tenants, and visitors warmly and maintain high standards of service
- Ensure no unauthorized persons enter restricted areas
- Check identity and credentials of staff, contractors, and visitors as required
- Collaborate with colleagues to maintain site security
- Identify and mitigate threats; escalate as appropriate
- Know the premises well to assist others with queries
- Direct deliveries as required and cover Loading Bay when needed
- Record details of suspected criminal activity and commence investigative procedures as necessary
- Maintain positive relationships with staff, visitors, tenants, service providers and clients
- Have knowledge of local transport links and services for queries
Essential Skills
- SIA Licence – Security Guard/Door Supervisor
- Excellent oral and written communication; interpersonal skills and confidence
- Exceptional customer service
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure with ability to multi-task
Equal Opportunity: UniTrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Security and Investigations
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Security - Dedicated Contract Support Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security - Dedicated Contract Support Officer
✨Tip Number 1
Get to know the company! Research Unitrust Protection Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to security roles, like handling conflict or ensuring safety. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Unitrust Protection Services. Don’t miss out on this opportunity!
We think you need these skills to ace Security - Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dedicated Contract Support Officer role. Highlight your relevant experience in security and customer service, and show us how you can deliver outstanding service to staff and visitors.
Show Off Your Skills: We want to see your excellent communication and interpersonal skills shine through in your application. Use specific examples to demonstrate how you've handled challenging situations or provided exceptional service in the past.
Be Professional and Presentable: Since this role involves maintaining high standards of service, ensure your application reflects professionalism. Use a clear format, check for typos, and keep it concise. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dedicated Contract Support Officer. Familiarise yourself with the key tasks like customer service, security protocols, and how to handle sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a client or resolved a conflict effectively. This will demonstrate your ability to maintain high standards of service.
✨Dress to Impress
As a security officer, being presentable is crucial. Dress smartly for your interview to reflect the professionalism expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you'll represent the company in front of clients and visitors.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various scenarios related to security and customer service. Practice responses to questions like 'What would you do if you noticed suspicious behaviour?' or 'How would you manage a difficult visitor?' This will help you think on your feet and demonstrate your problem-solving skills during the interview.
