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For Companies At a Glance
- Tasks: Provide top-notch security and customer service at a vibrant Canary Wharf site.
- Company: Join UniTrust Protection Services, a leader in the security industry.
- Benefits: Earn £14.40 per hour with flexible shifts and great perks like a pension and wellbeing support.
- Why this job: Be part of a dynamic team ensuring safety while gaining valuable experience.
- Qualifications: SIA Licence required; strong communication and customer service skills are a must.
- Other info: Enjoy comprehensive training and opportunities for career growth in a supportive environment.
Security – Dedicated Contract Support Officer
Join to apply for the Security – Dedicated Contract Support Officer role at Unitrust Protection Services.
Base pay range
Job Title: Security – Dedicated Contract Support Officer
Reporting to: Security Manager, Supervisor & Team Leader
Rate: £14.34 per hour
Hours of Work: Various – Days nights & weekends with a minimum of 16 shifts per month
What’s in it for you?
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
Objective
To work as a member of the security team for the protection of persons and property and thereby the provision of a safe and secure environment. Working within this high-profile environment your primary role is to ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout. You will support the delivery of a truly exceptional customer journey for both staff and visitors. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.
Duties
- The maintenance of good order in all UniTrust sites including the protection of everyone therein against violent acts, abuse and accident.
- The protection of a client’s property against loss, theft, damage (including fire and water) and waste.
- The protection of private property belonging to the client, their staff and visitors against loss, theft and damage.
- Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of the management.
- Access control for staff and visitors. Use X-ray machines to carry out airport type of security searches at any of the three entrances.
- Ensure basic fire precautions are in place and means of escape are clear.
- Maintain vigilance on the public within sight of all areas for damage, theft etc. and deal effectively with offenders.
- Internal and external patrolling.
- Monitoring and responding to CCTV and intruder alarms.
- Liaison with the client’s staff for out of hours service calls.
- General security duties.
- Completing incident reports a daily occurrence book and other security documentation.
Responding to
- All fire alarms and related emergencies.
- All other types of incidents (e.g. floods, gas leaks, defective lifts etc.).
- Intruders and other crime-related incidents.
- Providing assistance in all cases, in accordance with instructions and training.
Other duties
- Providing reception cover as instructed.
- Assisting with mail deliveries when required.
- Carrying out in a professional and diligent manner all other duties properly assignable to the position of Security Officer.
Person Specification
Qualifications
- Officers must have attended the SIA required training and hold a valid SIA licence.
- Officers must have at least 2 years Security experience, Police or Military experience is preferred.
- Carry and be capable of using all security equipment necessary to efficiently perform the duties required of a professional security officer.
Training
- Officers must undergo 3 days on site training.
Aptitudes and attitudes
- Good literacy and communication skills and have excellent verbal and written English, French will be an asset.
- Possess a good telephone and radio manner.
- Be computer literate.
Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Security and Investigations
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Security - Dedicated Contract Support Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security - Dedicated Contract Support Officer
✨Tip Number 1
Get to know the company! Research Unitrust Protection Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to security roles, like handling conflict or ensuring safety. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Unitrust Protection Services. Don’t miss out on this opportunity!
We think you need these skills to ace Security - Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dedicated Contract Support Officer role. Highlight your relevant experience in security and customer service, and show us how you can deliver outstanding service to staff and visitors.
Show Off Your Skills: We want to see your excellent communication and interpersonal skills shine through in your application. Use specific examples to demonstrate how you've handled challenging situations or provided exceptional service in the past.
Be Professional and Presentable: Since this role involves maintaining high standards of service, ensure your application reflects professionalism. Use a clear format, check for typos, and keep it concise. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dedicated Contract Support Officer. Familiarise yourself with the key tasks like customer service, security protocols, and how to handle sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a client or resolved a conflict effectively. This will demonstrate your ability to maintain high standards of service.
✨Dress to Impress
As a security officer, being presentable is crucial. Dress smartly for your interview to reflect the professionalism expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you'll represent the company in front of clients and visitors.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various scenarios related to security and customer service. Practice responses to questions like 'What would you do if you noticed suspicious behaviour?' or 'How would you manage a difficult visitor?' This will help you think on your feet and demonstrate your problem-solving skills during the interview.
