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- Tasks: Provide top-notch customer service and ensure safety at our client site.
- Company: Join Unitrust Protection Services, a leader in security solutions.
- Benefits: Flexible hours, competitive pay, training, and wellness programmes.
- Why this job: Be the first point of contact and make a real difference in safety.
- Qualifications: Basic security qualification and good communication skills required.
- Other info: Dynamic role with opportunities for personal development and career growth.
Security – Dedicated Contract Support Officer
1 week ago Be among the first 25 applicants
Unitrust Protection Services provided pay range
This range is provided by Unitrust Protection Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Security – Dedicated Contract Support Officer
Rate: £12.75 per hour
Contracted Hours: Flexible working, mixture of days and nights covering Monday – Sunday as required (minimum of 12 hours per month)
What’s in it for you?
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider.
Objective
To work as a DCSO Officer, providing a high level of customer service at our client site. Act as the first point of contact for all staff and visitors entering the building. Liaise with the client and stakeholders. Working alongside the wider Security Team and all service lines on site. Ensuring the protection of persons and property and thereby the provision of a safe and secure environment.
Duties
- The maintenance of good order on site, including the protection of everyone therein against violent acts, abuse and accident.
- The protection of the client’s property against loss, theft, damage (including fire and water) and waste.
- The protection of private property belonging to the client, their staff and visitors against loss, theft and damage.
- Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of the management.
- Ensure basic fire precautions are in place and means of escape are clear.
- Undertake internal and external patrols and inspections in accordance with Assignment Instruction/SOP’s. Utilising the patrolling and reporting system where applicable.
- Working with the reception team meet and greet visitors and ensure relevant security procedures are carried out. Some standing (for more than one hour) may be required.
- Escalating any issues security and maintenance related issues to the Facilities Team by detailed and accurate emails/incident reports.
- Production and administration of access cards for tenants, visitors and contractors for the access control system.
- Monitor, elevate and respond to alarms as required with the CCTV, Security & BMS systems.
- As a part of the Facilities Management Response Team, provide, assistance with emergency procedures in accordance with instructions and training.
- Management of Contractors for the client and tenants. Liaising with tenants particularly during tenant’s fit out stage.
- Completing permit to work forms as required.
- Carry our escort duties for Contractors and some deliveries as required.
- Ensuring that no unauthorised persons are permitted in prohibited areas.
- Maintaining an accurate records.
- Manage ad-hoc projects/tasks.
- Monitoring and responding to CCTV and intruder alarms.
- Liaison with the Building Services for out of hours service calls
- Key Control and management of daily issues.
- General security duties and duties in line with the front of house role as requested by the Facilities Team.
Person Specification
Qualifications
- Officers must have the Security Industry Training Organisation basic qualification or equivalent experience.
- First aid qualification is desired, but not essential, as training can be provided by company.
- CCTV licence is required for this role.
Training
- Officers must undergo a minimum of 4 days on site training.
Aptitudes and attitudes
- Excellent literacy and communication skills, together with excellent verbal and written English
- Possess a good telephone manner.
- Be computer literate, E-mail, Word and Excel.
- Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.
Personal attributes
- A consistently smart appearance in the uniform provided and required by Unitrust and its clients.
- Reliability, energetic, self-motivation and ability to use own initiative and work without supervision. Be able to cope with multiple tasks in a calm professional manner.
- Excellent timekeeping at all times.
- The ability, tact and diplomacy to deal with people at all levels including the client, the client’s tenants and visitors in all circumstances including emergencies and other times of stress.
- Self-confidence and an interest in self-development.
- An excellent level of physical fitness to enable the post holder to perform patrol and emergency response duties efficiently and effectively.
Other
- The nature of the role is such that it is critical that the post holder has and will maintain an excellent record of attendance and timekeeping.
Don’t miss out on this fantastic opportunity to join our team as a Dedicated Contract Support Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019
Seniority level
Entry level
Employment type
Full-time
Job function
Other; Industries: Security and Investigations
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Security - Dedicated Contract Support Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security - Dedicated Contract Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Unitrust Protection Services. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Dedicated Contract Support Officer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, especially in security roles where appearance can reflect the company's standards. A neat uniform or business attire can go a long way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Security - Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of a Dedicated Contract Support Officer, so don’t hold back on showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about security and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, especially in written applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role
Familiarise yourself with the specific duties of a Dedicated Contract Support Officer. Understand the importance of customer service and security protocols, as you'll be the first point of contact for staff and visitors.
✨Showcase Your Skills
Highlight your communication skills and ability to handle emergencies calmly. Be ready to discuss any relevant experience you have with security equipment, CCTV systems, or previous roles in customer service.
✨Dress the Part
Make sure to present yourself smartly, as you'll be representing both Unitrust and the client. A professional appearance can make a great first impression and shows that you take the role seriously.
✨Prepare for Scenarios
Think about potential scenarios you might face on the job, such as dealing with difficult visitors or responding to alarms. Practising your responses can help you feel more confident during the interview.
