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- Tasks: Provide top-notch customer service and ensure safety at our client site.
- Company: Join Unitrust Protection Services, a leader in security solutions.
- Benefits: Flexible hours, competitive pay, training, and wellness programmes.
- Why this job: Be the first point of contact and make a real difference in safety.
- Qualifications: Basic security qualification and good communication skills required.
- Other info: Dynamic role with opportunities for personal development and career growth.
Security – Dedicated Contract Support Officer
Unitrust Protection Services is hiring for the role of Security – Dedicated Contract Support Officer.
Base pay range
Job Title: Security – Dedicated Contract Support Officer
Rate: £12.75 per hour
Contracted Hours: Flexible working, mixture of days and nights covering Monday – Sunday as required (minimum of 12 hours per month)
What’s in it for you?
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
Objective
To work as a DCSO Officer, providing a high level of customer service at our client site. Act as the first point of contact for all staff and visitors entering the building. Liaise with the client and stakeholders. Work alongside the wider Security Team and all service lines on site. Ensure the protection of persons and property and thereby the provision of a safe and secure environment.
Duties
- Maintain good order on site, protecting everyone against violent acts, abuse and accidents.
- Protect the client’s property against loss, theft, damage (including fire and water) and waste.
- Protect private property belonging to the client, staff and visitors against loss, theft and damage.
- Prevent offences against the law, UniTrust disciplinary codes and policies; report to management as required.
- Ensure basic fire precautions and clear means of escape.
- Undertake internal and external patrols and inspections; use patrolling and reporting systems where applicable.
- Work with the reception team to meet and greet visitors and ensure security procedures are followed. Some standing for more than one hour may be required.
- Escalate security and maintenance issues to the Facilities Team via detailed emails/incident reports.
- Produce and administer access cards for tenants, visitors and contractors.
- Monitor, escalate and respond to alarms with CCTV, Security & BMS systems.
- Provide assistance with emergency procedures as part of the Facilities Management Response Team.
- Manage contractors for the client and tenants; liaise with tenants during fit-out stages.
- Complete permit to work forms as required.
- Carry out escort duties for contractors and some deliveries as required.
- Ensure no unauthorised persons in restricted areas.
- Maintain accurate records and manage ad-hoc projects/tasks.
- Monitor and respond to CCTV and intruder alarms.
- Liaise with Building Services for out-of-hours service calls.
- Key control and daily issue management.
- General security duties and front-of-house tasks as requested by the Facilities Team.
Person Specification
Qualifications
- Officers must have the Security Industry Training Organisation basic qualification or equivalent experience.
- First aid qualification is desirable but not essential; training can be provided by the company.
- CCTV licence is required.
Training
- Officers must undergo a minimum of 4 days on-site training.
Aptitudes and attitudes
- Excellent literacy and communication skills in English (verbal and written).
- Good telephone manner.
- Computer literacy including E-mail, Word and Excel.
- Ability to operate security equipment to perform duties effectively.
Personal attributes
- Smart appearance in uniform provided by Unitrust and clients.
- Reliable, energetic, self-motivated; able to work without supervision and handle multiple tasks calmly.
- Excellent timekeeping.
- Tact and diplomacy to deal with people at all levels, including during emergencies.
- Self-confidence and interest in self-development.
- Good physical fitness for patrols and emergency response duties.
Other
- The role requires maintaining an excellent record of attendance and timekeeping.
Equal Opportunity
Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Any job offered is subject to satisfactory pre-employment and security vetting checks according to BS 7858:2019.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Security and Investigations
Referrals increase your chances of interviewing at Unitrust Protection Services by 2x
Location notes and recent activity lists are provided for context but do not form part of the job description.
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Security - Dedicated Contract Support Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security - Dedicated Contract Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Unitrust Protection Services. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Dedicated Contract Support Officer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, especially in security roles where appearance can reflect the company's standards. A neat uniform or business attire can go a long way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Security - Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of a Dedicated Contract Support Officer, so don’t hold back on showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about security and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, especially in written applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role
Familiarise yourself with the specific duties of a Dedicated Contract Support Officer. Understand the importance of customer service and security protocols, as you'll be the first point of contact for staff and visitors.
✨Showcase Your Skills
Highlight your communication skills and ability to handle emergencies calmly. Be ready to discuss any relevant experience you have with security equipment, CCTV systems, or previous roles in customer service.
✨Dress the Part
Make sure to present yourself smartly, as you'll be representing both Unitrust and the client. A professional appearance can make a great first impression and shows that you take the role seriously.
✨Prepare for Scenarios
Think about potential scenarios you might face on the job, such as dealing with difficult visitors or responding to alarms. Practising your responses can help you feel more confident during the interview.
