At a Glance
- Tasks: Ensure security and provide exceptional customer service in a prestigious environment.
- Company: Join UniTrust, a leader in security services with a commitment to excellence.
- Benefits: Enjoy competitive pay, 24/7 virtual GP, and great progression opportunities.
- Other info: Flexible hours with a supportive work culture and comprehensive training.
- Why this job: Be part of a dynamic team ensuring safety while delivering top-notch service.
- Qualifications: Excellent communication skills and a valid SIA frontline security licence required.
The predicted salary is between 30784 - 30784 £ per year.
Compensation and Hours
- Rate: £14.80
- Contracted Hours: 56 HPW 7/4 and 7/3 Days, Nights and Weekends.
Benefits
- Virtual GP 24/7
- Employee Assistance Programme
- Group Life Assurance
- Workplace Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Progression opportunities
Role
Working within this prestigious environment in Holborn your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout. You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well‑drilled security operation. To ensure synergy across our service providers, we work with a "one team" approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities
- Deliver outstanding customer service to staff and visitors.
- Take an active interest in, and give commitment to the client and tenants.
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated.
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard.
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations.
- Complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants.
- Act with integrity and in the best interests of the company in a safe, compliant and ethical manner.
- Be prepared to manage a wide variety and diversity of scenarios, people and challenges.
- Act in accordance with Company Policies and Procedures and our Code of Conduct.
Security Specific Responsibilities
- Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey.
- Ensure that no unauthorised persons are permitted in prohibited areas.
- Check identity and credentials of staff, contractors and visitors where required.
- Work with all colleagues to ensure the integrity of security on the site.
- Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate.
- Have an outstanding knowledge of the premises (inside and external) and be able to assist staff, clients, tenants and visitors with their queries.
- Respond to alarms.
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Develop and maintain positive interactive relationships with all staff, visitors, tenants, service providers and clients.
- Build patrols. Patrolling internal and external areas of the assignment checking for good housekeeping, building faults or health and safety issues.
Essential Skills
- Excellent communication skills.
- Interpersonal skills and confidence is a must.
- Exceptional customer service skills.
- Reliable, trustworthy and punctual.
- Resilient and calm under pressure with the ability to multi‑task and prioritise to help solve problems and overcome challenges.
- Physically able to conduct all responsibilities associated with the roles documented.
- Ability to work to instruction and on your own initiative where required.
- Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment.
- Flexibility in regard to working practices, hours and responsibilities.
- Valid SIA frontline security licence.
- Operation of any CCTV/access control communications in an appropriate manner.
Desirable Skills
- Previous experience of the security industry and/or within the hospitality sector or corporate environment.
Equal Opportunities Statement
Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre‑employment and five year work history security vetting checks according to BS 7858:20.
Security Concierge in London employer: Unitrust Protection Services
At UniTrust, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in the vibrant area of Holborn, our Security Concierge role not only provides competitive compensation and comprehensive benefits, including a virtual GP and progression opportunities, but also fosters a collaborative environment where teamwork and outstanding customer service are at the forefront of our operations.
Contact Details:
Unitrust Protection Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Concierge in London
✨Tip Number 1
Network like a pro! Reach out to people in the security industry or those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Dress to impress! As a Security Concierge, first impressions matter. Show up looking sharp and professional, as it reflects your commitment to the role and the company’s standards.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of scenarios where you can showcase your communication and problem-solving abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Security Concierge in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in delivering exceptional customer service. We want to see how you can create a welcoming environment for staff and visitors, just like we do at StudySmarter!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Security Concierge role.
Tailor Your Application:Make sure to tailor your application to the job description. Mention specific skills and experiences that align with the responsibilities listed, like your knowledge of security procedures or your ability to handle diverse scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Security Basics
Before the interview, brush up on your knowledge of security protocols and emergency procedures. Being able to discuss these confidently will show that you’re serious about the role and understand the importance of safety in a prestigious environment.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your interpersonal skills will demonstrate that you can create a welcoming atmosphere for staff and visitors.
✨Dress to Impress
As a Security Concierge, being presentable is key. Make sure you dress smartly for the interview to reflect the professional image expected in this role. First impressions matter, and looking the part will help you stand out.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with difficult visitors or responding to security threats. Think through potential scenarios and how you would approach them, showcasing your problem-solving abilities and calmness under pressure.
