At a Glance
- Tasks: Provide exceptional customer service while ensuring security and safety for staff and visitors.
- Company: Join Unitrust Protection Services, a leader in security and customer care.
- Benefits: Enjoy competitive pay, virtual GP, personal pension, and comprehensive training.
- Other info: Flexible hours with opportunities for personal development and career growth.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and a commitment to professionalism are essential.
Job Title: Dedicated Contract Support Officer
Location: Canary Wharf
Rate: £14.90 per hour
Contracted Hours: Flexible to work days, nights and weekends when required
Benefits
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive TrainingDiscount Platform
- Wellbeing Platform
Role
Reporting to the security manager, working within this flagship building and prestigious environment in Canary Wharf, you will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Concierge and Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey, so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
- Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
Specific Responsibilities
- Welcome and assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Work with all colleagues to ensure the integrity of security on the site
- Early identification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
- Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants, and visitors with their queries
- Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
- Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout
- Ensure a safe and secure working environment for all
- Check identity and credentials of staff, contractors and visitors where required
- Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Carry out proactive patrols, internal & external, as directed by assignment instructions
Essential Skills
- Valid SIA Security Guarding or Door Supervisor Licence
- Excellent oral, written communication skills, interpersonal skills, and confidence
- Exceptional customer service skills
- Reliable, trustworthy, and punctual
- Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
- Physically able to conduct all responsibilities associated with the roles documented
- Ability to work to instruction and on your own initiative where required
- Computer literate and confident with the use of Microsoft Office programmes
Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019
Dedicated Contract Support Officer employer: Unitrust Protection Services
Unitrust Protection Services is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on customer service, our work culture fosters collaboration and integrity, while offering comprehensive training and a range of benefits including a personal pension, employee assistance programmes, and long service awards. Join us in delivering outstanding security services in a supportive environment that values your contributions and encourages career development.
Contact Details:
Unitrust Protection Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Contract Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that Dedicated Contract Support Officer role.
✨Tip Number 2
Prepare for the interview by researching Unitrust Protection Services. Understand their values and what they look for in a candidate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing outstanding service, think of scenarios where you’ve handled difficult situations with professionalism and empathy. Be ready to share these examples during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Dedicated Contract Support Officer role. Highlight your customer service skills and any relevant experience in security or similar fields. We want to see how you fit into our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love candidates who can express themselves well, so don’t hold back on showcasing your interpersonal skills!
Be Professional and Personable:Your application should reflect the professional yet welcoming environment we strive for. Use a friendly tone while maintaining professionalism, and remember to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dedicated Contract Support Officer. Familiarise yourself with customer service expectations and security protocols mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you provided exceptional service. Think about situations where you handled conflicts or went above and beyond for a client. This will demonstrate your ability to create a welcoming environment for staff and visitors.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the disciplined nature of the security industry. A smart appearance not only shows respect for the interviewers but also indicates that you take the role seriously.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
