Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service while ensuring security and safety for staff and visitors.
- Company: Join Unitrust Protection Services, a leader in security and customer care.
- Benefits: Enjoy competitive pay, virtual GP, personal pension, and comprehensive training.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and a commitment to professionalism are essential.
- Other info: Flexible hours with opportunities for personal development and career growth.
Overview
Join to apply for the Dedicated Contract Support Officer role at Unitrust Protection Services
Base pay range and benefits are provided by Unitrust Protection Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Security – Dedicated Contract Support Officer
Rate: £13.85 per hour
Contracted Hours: Minimum 16 shifts per month, days nights, and weekends
What’s in it for you?
In return as our Dedicated Contract Suppot Officer, we offer the below salary and benefits:
- Virtual GP
- Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
- Living Wage Foundation Service Provider
Role
Support the delivery of an exceptional customer journey for staff and visitors by applying professional security standards. Customer service is central to the role, alongside operating within a disciplined security team.
Responsibilities
- Provide outstanding customer service to staff, tenants, and visitors.
- Demonstrate commitment to the client and tenants; ensure a professional, welcoming environment.
- Positively promote the client, tenants, and service providers throughout the customer journey.
- Be accountable, presentable, and take ownership of tasks.
- Maintain professional, courteous, and respectful communication across all channels.
- Ensure confidentiality and safeguard people and information at all times.
- Use CCTV, access control, and other management systems responsibly, completing accurate reports.
- Be fully familiar with site security and emergency procedures, assisting in their execution. Training may include fire marshal and first aid duties.
- Review, understand, and comply with Assignment Instructions, Operations Manuals, and Standard Operating Procedures.
- Undertake mandatory training in line with contractual and regulatory requirements.
- Follow all Health, Safety, and Environmental procedures, complying with SIA and relevant regulations.
- Support internal and external audits from UniTrust Security, the Client, SIA, or other authorized bodies.
- Act with integrity, resilience, and professionalism in sensitive or challenging environments.
- Handle conflict with respect and empathy.
- Assist in the induction, training, or upskilling of team members where appropriate.
- Comply with Company Policies, Procedures, and Code of Conduct.
- Participate in ongoing refresher training and knowledge checks by Security Management.
- Use Outlook and tenant systems effectively, managing information flow and ensuring correct email redirection.
- Work collaboratively with contractors and suppliers to maintain seamless service.
- Prioritize Health and Safety, reporting hazards promptly.
- Respect client property and use facilities appropriately, solely for work-related activities.
- Adapt to unforeseen incidents, following reasonable instructions from supervisors.
Essential Skills
- Excellent oral and written communication; strong interpersonal and customer service skills.
- Reliable, punctual, trustworthy, and professional.
- Confident, self-motivated, and committed to personal development.
- Physically able to meet role demands.
- Able to work independently, to instruction, and as part of a team with security, contractors, and suppliers.
- Awareness of evolving security threats and risks.
- Flexible regarding hours, practices, and responsibilities.
- Holds or can achieve First Aid at Work qualification.
- Capable across multiple positions within the contract.
Don’t miss out on this fantastic opportunity to join our team as a Dedicated Contract Support Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Security and Investigations
#J-18808-Ljbffr
Dedicated Contract Support Officer employer: Unitrust Protection Services
Contact Detail:
Unitrust Protection Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Contract Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that Dedicated Contract Support Officer role.
✨Tip Number 2
Prepare for the interview by researching Unitrust Protection Services. Understand their values and what they look for in a candidate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing outstanding service, think of scenarios where you’ve handled difficult situations with professionalism and empathy. Be ready to share these examples during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Dedicated Contract Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dedicated Contract Support Officer role. Highlight your customer service skills and any relevant experience in security or similar fields. We want to see how you fit into our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love candidates who can express themselves well, so don’t hold back on showcasing your interpersonal skills!
Be Professional and Personable: Your application should reflect the professional yet welcoming environment we strive for. Use a friendly tone while maintaining professionalism, and remember to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Unitrust Protection Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dedicated Contract Support Officer. Familiarise yourself with customer service expectations and security protocols mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you provided exceptional service. Think about situations where you handled conflicts or went above and beyond for a client. This will demonstrate your ability to create a welcoming environment for staff and visitors.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the disciplined nature of the security industry. A smart appearance not only shows respect for the interviewers but also indicates that you take the role seriously.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
